[Resolved] Tikona Digital Broadband — fraud

puran verma

from Gurgaon, Haryana

Address:

Delhi

I got a bb connection of tikona ,on 31th April there executive came to me and given me a plan of six moth,four month rent and two month free,for rs 3900/as per company norms he had to show me a demo and certify that there are proper signals receiving or not.but he did not do all this and he fill up my form and issued me a slip of rs 3900/slip numbers are[protected],and assured me to install on next day.

On the next day second person came tried to activate my net,and found that the device installed .not getting proper signals due distance from tower.and advise to me to contact tikona technical support.

Sir i have been getting signal problem since it was installed at my home,and I have made a tones of complaints
to tikona technical support department and billing department also to solve my problem.I am not receiving proper response from them.I have been given only one month plan of rs 1300/instead of six month.I have sent them scanned copy of receipt of rs 3900/and mail to there all concerned person and department .but complaint is still unresolved. kindly do the need full. I would like to inform that I have been cheated by the following tikona personals.

1:Sunil Dhull sales executive cell no [protected]

2:S. Kumar, Sales Manager cell no [protected].

3:Perminder Kumar Team Leader Cell N0 [protected]

puran verma

tikona id no [protected]

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Dec 25, 2016

Complaint marked as Resolved

Verified Support

May 18, 2012

Tikona Digital Networks Customer Care's response Hello Sir

We thank you for your mail.

We have saved your details in our database, and forwarded them along with your grievance to the concerned Department. At Tikona Services, we try our utmost to keep you? our customers? satisfied. After all you are the reason and the very purpose of our existence. However, we realize that it is not possible for a brand to stay true to every customer’s expectations. But as we said, we will do our utmost.

Please be patient and help us serve you better.

Thank You,
Tikona Services

Verified Support

May 21, 2012

Tikona Digital Networks Customer Care's response "Hello Sir,

We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter. Our team has gone through the details, and as per their update, there is usage of around 6 GB from 7 April 2012 to 6 May 2012, TT no :- 1-[protected] raised from your side for Network issue, and as per update our technical team has called on registered number 2 to3 times but mobile number was unavailable, on 15 May 2012 call got connected but customer was not in front of system to provide online support.

User Id:- [protected] and Name:- PURAN VERMA

Thank You
Tikona Services"