Tikona Digital — Not providing refund

Address:

Mumbai Suburban, Maharashtra

I used to have an internet connection from the said company in January. At the time I paid for six months in advance as they had a discount. I was forced to disconnect the service in February for the most ridiculous reason. Their speed reduced to a minimum due to interupption in the wireless signal because a building behind my own built an extra floor, yes as stupid as that sounds. So their representative asked me to disconnect. So I disconnected the service. No one called me once since to provide any refund or anything. To add to that they have the nerve to send me a bill with total amount due as Rs. -3500(approx). I can show documentary proof to that effect. I keep calling them and all I get is a long complaint number. When I ask them for a resolution time all they say is as soon as possible. Their reps also refuse to escalate the call. They don't have any physical address or galleries such as prominent internet providers. They only deal with customers over the telephone. I am seriously considering a consumer suit against them!