[Resolved]  Tikona — Worst customer care

I wanted to apply for the wireless internet connection after seeing several Ads of Tikona.
I had called the Tikona Toll free NO : [protected] , they registered me as a new customer with my mobile number and residence address and informed me that their marketing person will get in touch with me. waited for 2 days, no reply from the company, called up again and they asked me whether i had registered, when i mentioned my mobile number which was registered earlier, they said no such number was registered.So i planned to register again with all the information again and this time i had noted the registration number or the call number.again after 2 days, same state of affairs, my mobile number was still not registered and shockingly their call number or registration number was also not registered. this was repeated atleast 7 times, later i took the initiative to write to the customer care email address mentioned in the website : [protected]@tikona.in on 27th february. till date havent heard from them nor any reply email.
Somehow i got in touch with a roaming marketing guy and planned to take a connection and finally got the connection on 15th march 2010 under the plan of 150kbps. I used for 2 days but i was getting only 60 kbps, so i planned to upgrade to next plan for 300kbps on 17th march 2010 and the customer care people gave me 24 hrs for the upgradation and they gave me a complaint number. after 32 hours, my plan was not upgraded and they told me within 12 hours it will be upgraded and was given a new complaint number.waited for 24 hours without being upgraded. when i asked for the status of my earlier complaints, both the numbers were invalid and i was informed of 24 hours for upgradation.being obsessed and upset i asked the customer care personal to connect to their team manager,they refused to connect and said only way was to be in touch with the email which is mentioned earlier in this mail,for which i knew i will never receive a reply.
in our country, every new license holder is being studied and reviewed with the company profile to provide the license or not but still there is no review procedure whether the service and customer care are working fine and customers are satisfied or not.
tikona being INternet service provider, out of which tikona is incapable to provide 2 words, INternet and Service.
As a customer, i would request such companies shud be reviewed of their service or should be barred from the license.