[Resolved]  Tikona Digital Networks Pvt Ltd — not providing the speed promised as per the plan and getting charged no help from cust service or nodal officer

Address:

Thane, Maharashtra

I Prathamesh Kamath user id [protected] have been using tikona service ful 799 plan which promises 750kbps as line speed and download should be 750kbps /8 which is approx 93.75kbps download speed, however for the past 2 months from the month of october i have been facing extreme slow speed. I am not even getting half of the speed forget about 750kbps

i have called cust care numerous times and generated numerours tickets and they just have 1 thing to say that we will send desktop engineer, although i try to explain to them that i have 2 systems 1 desktop connected via ethernet thru your C shaped modem provided by tikona and 1 laptop connected wirelessly thru tikona dialer wi fi and speed is the approx same on both so its not a system issue and desktop engineer wont be able to assist.but still cust care sent a desktop engineer who spoke with ATS dept and confd that its a network issue but doesnt give a deadline as to when it will be fixed.


In short I am paying for the service (the speed promised) that i am not getting . I am sending you screen shots of speed test done at www.speedtest.tikona.in for you reference

Over and above that when i try to escalate the matter to tikona help desk, no one's bothered, about resolving the issue.I
I tried to contact Mr.Rohit Taksande who is the area service delivery manager but to no use
no one's ready to help

so i would like to file a consumer complaint so that Tikona either improves their pathetic service or else close their business and stop cheating / fooling people