[Resolved] Tikona Digital Networks Pvt Ltd — Refund Of Installation Amount

nigam.amit

Address:

Haryana

Hi,

I applied for the broadband connection From TIKONA DIGITAL NETWORKS PVT. LTD ( 3A CORPORA,LBS MARG, BHANDUP,
Mumbai 400078
India )

I handed over a cheque of Rs 500 to their sales executive Mr Deepak Sharma([protected]) on 2nd of june2010. Their installation team visited my place but due to no signal it could not be installed.I called their customer care on 4th of june for disconnection,I was informed that i will be getting my refund within 7 working days. I have been calling their customer care since 4th june for the refund of my Rs.500 .INSTALLATION CHARGE encashed on 5th of july from my ICICI account.Evertime customer care officer tells me that someone will call me back with the right information but no body has done it so far. After this mail i got a call from ms Sonam Nikam (TIKONA Associate) asking me to produce the bank statement to prove that the amount has been taken out from my account.
On top of that i have been sent a bill of Rs.850.for the period of 09/06/10 to 25/06/10.for a broadband connection which was never installed.When i asked their installation engineer Mr.Avinash([protected]) to revisit my place he said you will have to give another cheque of Rs 500.

Could you you please help me in this matter .
I AM ENCLOSING MY BANK STATEMENT TO PROVE THAT THE AMOUNT WAS TAKEN OUT.
I have been told that the amount taken out from my account is not reflecting in their account as per their billing department.That is not true as I am enclosing herewith the bank statement installation amount was deducted within 3 days from my account and that amount is still not reflecting after 40 days on your account.Please recruit more competent persons in your billing department so that innocent customers are not asked to move here and there .
When ever i have called customer services and asked for Area Sales Manager mobile number ,i have been denied with any kind of a contcat number.

Please help me in getting my refund of installation amount
Thanks,
AMIT NIGAM,
D-111,mayur lane,ashok vihar phase 2,hanumaan mandir road,
gurgaon,.Haryana.
[protected].

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Aug 13, 2020

Complaint marked as Resolved

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Comments

sanjeev_9979

from Mumbai, Maharashtra

Tikona Digital Networks Pvt. Ltd — Not refund my installation amount

Hi

I applied for tikona internet services on 6th of June 2010. I got the user id and password on same day. Tikona engineer came at my house on 8th of June 2010 for installation. But they are unable to install because of there is no feasibility of tikona network at my location. Regarding this I complain to tikona customer care executive and he told me that he had closed my account and would returns my installation amount. But till a date I didn’t get my installation amount and in spite of that I got the below mention bill.

Azizur Rahman

from Mumbai, Maharashtra

Tikona executives contact us frequently until we take a connection from their company.. But, after you took a connection, they wont respect you. They not even send a confirmation mail for receiving complaints. I am using Tikona service for the past 3 months. No problems at starting stage. Now net connection gets disconnected frequently. I called their customer care number many times but they not keeping their words. Still the same problem exists. They say the problem will be addressed as soon as possible. But they dont. I advise you not to subscribe for Tikona Broadband. They wont service you when there is any technical problem. They dont have skilled technicians to resolve the problem. Their service is worser than BSNL. Better you opt for Airtel, Reliance, TATA Photon or BSNL.