[Resolved]  Tikona Digital Networks Pvt Ltd — Grievance

Address:

Maharashtra

To,
Tikona Digital Networks Pvt. Ltd.,


Sub: Grievance

Dear Sir / Madam,

I Uday Wakkar living in ……………… Malad (West), wish to inform and write to you, hoping to get the fair justice and resolve the problem. I am disturb and very restless due to this problem.

I had subscribed to Tikona Wi-Bro Services, whereas the marketing executive Mr. Shashikant proposed the plan CB-299 Data Plan (Surfing & Browsing is Free and Free Downloading upto 1 GB per Billing Cycle), which I found very attractive, reasonable & beneficial. I had immediately subscribed the plan details as follows:-

Service Details
Product Type
CB-299 Data Plan
VAS-Antivirus-Basic-Monthly VAS Product LDAP
CPE BB Modem

I had received the following details: My Customer Account Number :[protected] & Service ID : [protected] from Tikona.

The service is excellent on operational front, the network & connectivity is wonderful.

After using for consecutive first 5 days, I had realized that the limit of 1GB is exceeded only using the internet connection for surfing & browsing. Please find below usage session history for your reference.
Session History
6 items found, displaying all items.1
Srl Account Name Account ID Start time Duration IP Address MAC Address Total Bytes Bandwidth Policy ID
Total 907MB
1 [protected] [protected] [protected]:32:29 00:00:39:37 1.23.87.200 00:24:1d:ba:42:cb 167MB 2048kbps
2 [protected]:39:35 00:02:07:00 1.23.87.200 00:24:1d:ba:42:cb 224MB 2048kbps
3 [protected]:47:17 00:03:13:48 1.23.92.50 00:24:1d:ba:42:cb 98MB 2048kbps
4 [protected]:00:39 00:00:19:41 1.23.92.50 00:24:1d:ba:42:cb 14MB 2048kbps
5 [protected]:56:06 00:04:44:59 1.23.87.200 00:24:1d:ba:42:cb 8MB 2048kbps
6 [protected]:20:46 00:03:34:34 1.23.87.200 00:24:1d:ba:42:cb 396MB 2048kbps
Export options: CSV | Excel | XML

I was shocked and immediately contact Tikona Customer Care - Toll free[protected]; where I had brief to the executive in detail about the situation. He had given assurance that, they will enquire about the information given by Mr. Shashikant and take necessary action within 48 hours. But I didn’t receive any feedback or call from the customer care regarding this issue.

Once the 48 hours passed, I had call again on 28th March’2011 to Tikona Customer Care and talk to the Customer Care Executive Mr. Neeraj and brief the situation and explain the problem faced since the time of installation. Once again, he had assured to take a necessary action within 48 hours and inform accordingly. Unfortunately, there is no response.

I am surprised to face this kind of service from a such highly professional organization. If Tikona is treating & harassing their customers and providing unreliable services, in this scenario how can any customer can give a reference of Tikona Digital Networks Pvt. Ltd.

I hope and believe, your organization will take a necessary action and resolve my problem, which will enable to live peaceful life.

Your response is highly appreciate.

Thanking you.


Uday Wakkar