Tikona Digital Networks Pvt Ltd — NOT RESPOND THE TECHNICAL COMPLAINT FOR SEVEN DAYS

Address:

Thane, Maharashtra

I am a customer of Tikona Wi-Fi Internet. My Billing account No. is[protected]. From Sarurday 4th June, 2011 my connection was not working. We called on Tikona's Customer Care No.[protected]. They told us that their technical executive will call me withing half an hour. Next day I contacted again in this matter. The same words they repeated again and no calls from their part to rectify my problem. On 6th I faxed a letter to their Office at Bhandup. But no reply for that also. My follow-up was continued with their customer care department. But no action from their part. Finally on 10th I hand delivered a letter to the Managing Director regarding the problem. After submitting that letter they took action and rectified the problem by sending their technical executive.

But, I lost my goodwill of my customer due to this problem. I am also connected with may people. I asked compensation with Tikona's Nodal Officer and send emails to him. But no reply from him in this matter.

Therefore, you are requested to kindly help me to get the reasonable compensation from Tikona.

With Best Regards,
K.R. Sasi
Mobile : [protected]