[Resolved] Tikona Digital Networks / WiBro service (WIFI at home) — No installation and no refund!!!! Horrible Customer service!

k29

from Delhi, Delhi

Address:

Mumbai Suburban, Maharashtra

I had paid Tikona for a yearly internet contract on September 03. Their Sales representative came and collected the cheque for Rs7.5K from my house. The same was encashed within 3 days. post which is my long and sorry tale of follow-ups with Tikona for installation of Wifi at home. Needless to say, there was no response...NO REVRTS ABSOLUTELY!! The sales person has changed their number, the office guys and customer care promises resolution within 24hrs...everyday! Still waiting...

Post which, out of desperation, I have been calling their customer care, writing to Nodal Officer, Appellate Authority and even MD for refund of the amount they are sitting on....and no result. After 3 consecutive hours of follow-up today with their customer care and speaking to 21 employees who either keep putting you on hold and disconnecting or keep stating that the call has been transferred to the wrong department and needs to be transferred somewhere else (after you have repeated the entire story again and again and again...)!! They are not even placing a request for cancellation and refund.

In effect, they have retained my amount - refused to install or to refund!!!!!

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Aug 13, 2020

Complaint marked as Resolved

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Comments

k29

from Delhi, Delhi

Have emailed you atleast 20 times (including nodal officer, Appellate Authority< MD, etc).
Have called at your useless call centre atleast 50 times!!

If you read the above complaint, you will know that there has been no installation and no user id!.

You guys only belive in templated responses to emails (incldg the one above)...uthaya or chipka diya...kahani khatam!!

Vaibhav Rastogi

from Delhi, Delhi

Tikona Digital Networks — No installation and no refund!!!! Horrible Customer service!

There are a list of problem that I faced since I applied for the Tikona Wi-Fi network. It is like one of the biggest mistake of my life to choose Tikona as my internet service provider.

Problem 1: Connection not installed at place
Problem 2: No one care to reply on e-mail send to '[protected]@tikona.in'
Problem 3: Paid an amount of Rs 1050 but got the receipt of Rs 1000, when informed via call no satisfactory reply
Problem 4: Even nodal office don't reply on e-mail.
Problem 5: Give complaint number every time but no solution

complain number are as follows:
1-[protected]
1-[protected] - given by Irshad
1-[protected] - given by Kiran Aathe
1-[protected] - given by Swapnil

Problem 6: Partial procedure informed to consumer
Problem 7: Refund not received even after 4 month (disconnection request submitted on December 12, 2011

Is there someone whom should I contact.

Vaibhav Rastogi
[protected]
[protected]@gmail.com