Tikona Digital Services — wireless connection not done

Ankit Bagga

Address:

Varanasi, Uttar Pradesh

Dear Team,

I have complain against Tikona digital services for wireless connection. I have installed Tikona WI-Bro services on 12-March-2011 with my ID-[protected] and i asked for Wireless connection but on that time they provide only cable connection, on 22-April-2011 i have reuest for Wireless connection via email - [protected]@tikona.in "Dear Team, Kindly provide the wireless connection of id [protected] on urgent basis."

they reply - "Dear Mr. Bagga,

Greetings from Tikona!
This is with reference to your below mentioned complaint. We regret the inconvenience caused to you.
We would like to inform that, the technical complaint has been forwarded to the concerned department for necessary action.
In case of any further assistance, please call us at[protected] WIBRO) or email us at [protected]@tikona.in
Thanking you and assuring you of our best services,
Regards,
Rajaghuru
Tikona Care
W: www.tikona.in"

but no one take care/responce of my request, again I give reminder on date 27-may-2011 to again [protected]@tikona.in, nagesh.[protected]@tikona.in (Mr Nagesh is responcible person for North zone)

again they reply the same(above mentioned)

But when I recive the last bill, they deduct Rs 75 recurring charges for Wireless connection. But as on 17-Jully-2011 I haven't got the wireless connection.

Kindly resolve my problem.

Thanks & Regards

Ankit Bagga

[protected]

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Comments

balvant15309

from Delhi, Delhi

Tikona Digital Services — Wrong commitment

Hi,

I got my tikona Broad band connection installed at my home. At the time of filling form the representative told me that the activation charges will be adjusted in the 1st and 2nd bill of the broad band i:e; 250 in the 1st bill and remaining 250 in 2nd bill. When I got the 1st bill, the amount was not adjusted, which I have also confirmed with the Regional manager over call at the time of applying for the servies. I have leaflet of the Tikona, clearly mentioned about the refund of installation charges.

I have also putted complaint at customer care officer, but didn't hear from them.

the service is like pathetic, it get disconncted several times a day. The speed is like dial-up. My friends are also same issue.

alam4all

from Chennai, Tamil Nadu

Tikona Digital Services — Regarding Bill generation of my Name without installing the device & haraassing by calling to pay bill.

Dear Sir/Madam

This is regarding the tikona internet connection for which I have applied in the month of October-2010 and paid Check of Rs-500:00, The sales executive promise that the device will be installed to first floor of your building at the time of document collection. But when the Tikona engineer came for installation they told it will not work at first floor, You need to install the device nearest fourth floor of other building.I have denied for installation on other building, so i have given request to cancell the connection simalteniusly i have stoped the check which i have given.

In the month of march tikona executive called me to pay bill which i have not used, I have given complain to tikona care and they promise bill has been resolved and you will not get any call onwards for bill payment.After two month once again they started calling and harassing me to pay the bill, even they have sended bill now to pay

I would like to state that if the installation has not been done and i have not used it then why should i pay the bill. I need your help get out from these kind of harasment

Please find the detail as per bill they have sended
Plan Name:CB499
Service ID: [protected]

Thanks & Regards
Mohammad Mah Alam