[Resolved]  Tikona — Disturbing Customer with calls, Charging Extra Bill on the days when internet was not working

Address:

Karnataka

I have used Tikona for more than one year, In month March the internet didn't work well for whole month, it was connecting and disconnecting frequently and I couldn't able to use it.
I have given complaint lot of time, but the response was not there.
When bill got generated after that technical support person came to my home who has checked the connection and told just go for termination of connection as it is not working. I have raised the request for disconnection, Tikona took more than two weeks for processing this

In month of July 2012 for plan change, I have paid advance rental of 899 for changing to 1mbps plan, at that time customer care person told it will given back
Tikona has charged Rs 479 bill for my last bill before disconnection, I have told them to adjust the bill with the advance rental which I have paid
And settle the remaining amount back to me.

Customer care person never took my words
And final settlement bill they have sent with April month usage which I not used as internet issue was there.
And they are asking to pay, Calling every time and disturbing me all the time
When I am calling the customer care they are always focusing to make customer pay the money but not on why he should pay If already he has paid some money as advance rental
Now the advance rental is considered as plan changing charges after we have paid this amount.

As a customer I am very much disturbed with this act.
I have even referred my friend to take this connection, for referring tikona pays Rs 250 , But I haven't got that amount also

Please help regarding this