[Resolved] Tikona — Installation

chayansin

from Mumbai, Maharashtra

Address:

Thane, Maharashtra

My Name is - Chayan Singha
email id - [protected]@live.com
One of my friend who is using Tikona in Kalyan told me about the service, and like the plan cause they(Tikona) are giving two months free service but later on when i have taken the plan a guy named Bajil came in to place and brief me the plan 699 per month+tax and 1month free(its not free they are taking the money in advance hence no charge for the first month), 2mbps speed for 6gb usage and afterwards speed would be 320kbps; fine i like it fill up the form and paid an amount of 1,213 in cheque on 14-03-11. Till now the equipment is not installed, called Customer care and registered a complain to day is 21st of march no connection yet. What a pathetic service. i would suggest not to take Tikona to all my aquintance. Finally i requested for cancellation on 21st of march and the best part is it will take 30 days to REFUND the money i paid, the CC agent told me. Now let see how much time they take to REFUND.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Mukundh

from Noida, Uttar Pradesh

This is in reference of my complaints regarding the Tikona ID: [protected] on the name of Vishal Kumar, I would like to update you that I took a connection on the assurity that Tikona is growing company with good customer satisfation, at the time of taking this connection, I was asked by the sales agent to pay Rs 500/- as cash as it is refundable amount, however after using the connection, I came to know the fact that Tikona Broadband has wrost service provider, I called several times that internet is not working and no resolution, I was getting harrased due to the services provided by Tikona.

Then in the month of January, I decided to disconnect and get the bills cleared and I gave request on 7th Feb'11 and I was asked by the executive that why are you closing this connection, I told him very clearly due to poor service.

After that I made the last bill amount payment and called customer care, so that I can settle the rest bill against my advance payment of Rs 500/-. I was shocked to know that you did not adjust that amount, I asked the agent to take my complaints, he told me that he would not be able to take the complaints.

You have poor customer service, agents as well as your supervisor does not know how to treat your customer, I asked the agent to transfer this line to supervisor, he was not ready to transfer it after a long request he transferred this line to the supervisor, but after the conversation with him, I was shocked that I was taking to the supervisor, I told him the same problem, instead of helping me, he told me blunty that if you will not pay the rest amount, we know how to take the payment.

sunielsri

from Renukut, Uttar Pradesh

I have applied for New broadband connection through sales executive [Name- Jitendra(Sales ID[protected] & mobile no- [protected]).

I have given the cash (Rs 1000) to sales executive for new broadband connection, he has told me that if i give the cash then within one or two days connection will installed but after one day i had call this person (jitendra) on his given mobile numbers ([protected])but he has not pick-up the phone and since from last three days i am regularly calling on his mobile number but that number is comin switched off.

This is my very bad starting experience with TIKONA BROADBAND SERVICE.
Tikona broadband is frauding company in east delhi, he is not returning my Rs 1000.

Sunil Kumar
[protected]@rocketmail.com