Tikona — False billing and irrelevant mails | |||
I have used Tikona services for over 1.5 yrs and I had to request them for change of address in the month of Feb,2012. I have waited for one month, no one showed up and I had to request them for disconnection in March,2012. In either the case, they didn't respond and even when I called them, they failed to sent an executive and provide me the sufficient information regarding this issue. After six months their service person showed up and asked me for pending bill for which I haven't used their connection and even I requested him for disconnection. Then, he disconnected my connection, took his router and gave me the receipt. Shocking news is, he said my connection has been issued to another person in my area and they asked me the bill for that. When I refused, they realized that matter and changed the connection address to another person who is using now. Now, after 1 yr. I am getting a mail from their legal dept. ([protected]@tikona.in) saying that I have to pay 2486/- with regard to their pending amount. When I spoke to that legal person and customer care executive, they are saying that I need to pay the money which ever they mentioned with out asking any questions. Even the worst news is, they DON'T have any records saying that I have requested for disconnection and they are rubbing the statement that my connection has been discontinued because of pending bills which wasn't. How can I pay the bill for which I have not used any service?? I would like to see the documents what ever they got for writing such mails..!! also, I would like to request the tikona people to stop their bluffing to consumers and provide some good service. I hope I will get a favorable reply !! Was this information helpful? | |||
 7 Comments | |||
Comments
Dear Customer,
Kindly accept our apologies for the inconvenience faced by you. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJ808 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in.
Regards,
Tikona Care
Kindly accept our apologies for the inconvenience faced by you. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJ808 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in.
Regards,
Tikona Care
Dear Customer,
Gentle Reminder
This is to follow-up on your concern listed on June 17, 2013. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKJ808 in the subject line.
Regards,
Tikona Care
Gentle Reminder
This is to follow-up on your concern listed on June 17, 2013. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKJ808 in the subject line.
Regards,
Tikona Care
Followup mail sent to your requested email ID. Please go through and come up with a conclusion.
Dear Mr. Narasimha,
Greetings from Tikona.
This is to confirm that your account has been terminated and we request you to make the payment of Rs. 660/- as per the usage and for the full and final settlement of your account.
Please visit the below link for online payment
http://www.tikona.in/online-payment
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at http://forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
This is to confirm that your account has been terminated and we request you to make the payment of Rs. 660/- as per the usage and for the full and final settlement of your account.
Please visit the below link for online payment
http://www.tikona.in/online-payment
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at http://forum.tikona.in
Regards,
Tikona Care
hi,
i am shashikant, i got a connection in mumbai for that i paid 1100.00 rs as an advance, and used it almost 1.5yrs, at the time of my transfer i called them to remove my connection but they wont turned up so i simply took connection out and paid all bills till date after that the keep mailing me to make another payment which was about 600.00 rs but when i asked them about my money which was deposited while taking connection, they are not able to answer it,
now they send me mail like this--
Demand Notice
Date: 09th Jan 2014
SHASHI KANT
604/B WING RAJ CLASSIC CHS LTD INDRALOK PHASE 6 BHAYENDAR EAST INDRALOK
Sub: Your Tikona Service ID No [protected] & Billing Account Number[protected]
Dear Customer,
We wish to draw your kind attention to the following facts:
That Tikona Digital Networks Pvt. Limited is a corporate body duly registered under the Companies Act, 1956, and in business of providing Internet services.
That you have subscribed the internet Services being provided by us on the terms and conditions as laid down in the subscriber registration Form (SRF) which was duly read acknowledged and signed by you
That in lieu of the internet services availed under this agreement and the devices provided to you, we have from time to time sent you bills for the same.
· In view of the non-payment of the bills, you have also been reminded through telephone calls and SMS messages to make payment of the bills sent to you. However, in spite of several such demands and reminders, you have failed and neglected to pay the amounts of outstanding bills aggregating to Rs.805. In accordance with the terms and conditions of the SRF, you were under an obligation inter-alia to make payment of periodic bills raised upon you in respect of services availed by you. However, in spite of the receipt of Statement o[censored]sage from us, you have grossly failed to make said payments.
· You are requested to make immediate payment of Rs.805 and give you this notice, that if you fail to pay, the aforesaid sum thereon within 7 days we shall have no option, but to adopt appropriate recovery proceedings, inclusive of legal proceedings criminal as well as civil, against you at your entire risk as to costs and consequences.
· You can pay by Cheque / Demand Draft / Online by multiple ways, log on to http://www.tikona.in/bill-payment to choose the best option.
You can call Mr. Chetan Sharma on [protected] / [protected] / [protected] after making requisite payment.
Yours Sincerely
(Authorized Signatory)
i am shashikant, i got a connection in mumbai for that i paid 1100.00 rs as an advance, and used it almost 1.5yrs, at the time of my transfer i called them to remove my connection but they wont turned up so i simply took connection out and paid all bills till date after that the keep mailing me to make another payment which was about 600.00 rs but when i asked them about my money which was deposited while taking connection, they are not able to answer it,
now they send me mail like this--
Demand Notice
Date: 09th Jan 2014
SHASHI KANT
604/B WING RAJ CLASSIC CHS LTD INDRALOK PHASE 6 BHAYENDAR EAST INDRALOK
Sub: Your Tikona Service ID No [protected] & Billing Account Number[protected]
Dear Customer,
We wish to draw your kind attention to the following facts:
That Tikona Digital Networks Pvt. Limited is a corporate body duly registered under the Companies Act, 1956, and in business of providing Internet services.
That you have subscribed the internet Services being provided by us on the terms and conditions as laid down in the subscriber registration Form (SRF) which was duly read acknowledged and signed by you
That in lieu of the internet services availed under this agreement and the devices provided to you, we have from time to time sent you bills for the same.
· In view of the non-payment of the bills, you have also been reminded through telephone calls and SMS messages to make payment of the bills sent to you. However, in spite of several such demands and reminders, you have failed and neglected to pay the amounts of outstanding bills aggregating to Rs.805. In accordance with the terms and conditions of the SRF, you were under an obligation inter-alia to make payment of periodic bills raised upon you in respect of services availed by you. However, in spite of the receipt of Statement o[censored]sage from us, you have grossly failed to make said payments.
· You are requested to make immediate payment of Rs.805 and give you this notice, that if you fail to pay, the aforesaid sum thereon within 7 days we shall have no option, but to adopt appropriate recovery proceedings, inclusive of legal proceedings criminal as well as civil, against you at your entire risk as to costs and consequences.
· You can pay by Cheque / Demand Draft / Online by multiple ways, log on to http://www.tikona.in/bill-payment to choose the best option.
You can call Mr. Chetan Sharma on [protected] / [protected] / [protected] after making requisite payment.
Yours Sincerely
(Authorized Signatory)
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Tikona — false billing and not transferring connection
[protected] is tikona customer id. I got transfered from mumbai to hyderabad and requested for transfer of connection.Tikona customer care agreed to this and asked me to carry the equipment myself. I had raised a trasfer request on 04 june 2011.
My new address is hyderabad falls under the pin code 500062 for which tikona has agreed to install.
i gave 20 transfer request calls to tikona customer care and sent many emails with address proof to [protected]@tikona.in.
everytime they register a complaint and nobody turns up to install.
However they have accumulated bill since 04 june 2011 till date.
why should i pay for no usage because of tikona bad service in not transferring the connection???