Tikona — False charges put after cancellation request

Address:

Bangalore, Karnataka

Hi,

I had got tikona broadband connection like a year ago.My UID is [protected]. I was facing speed issues and their router stops working every month. So i decided to cancel the connection. After i have given cancellation request, they started saying some device they have installed in my building some where and they will come and collect that after 45 days and if they dont find that device after 45 days , they will put Rs.1500 in my settlement bill. I was never told about any device which is installed in my building and at the time of connecting taking , their person said somebody else is also using the connection in the building. So that device could not be only for me, i am trying to call their customer care number and saying i am responsible for the devices inside my house but about the device i am not even aware of i can not pay for that. Their customer care executive have no manners to talk to customer and bluntly say we will not help you in any matter. No body is listening and they are just in market to make money by fraud means.
Kindly help.

Thanks,
Kamna Garg