[Resolved]  Tikona — False promises, not refunding money

Address:

North 24 Parganas, West Bengal

I have applied for a new Tikona broadband Internet connection at my place in Kolkata on 15th May, 2012. The over friendly customer care executive asked me to pay the fee in advance online and assured that an engineer would come to my place within three business days time. I needed the connection urgently, as I will be out of the city in a few days time. I made the payment, however, nobody showed up on the third day, that is Thursday, nobody showed up on Friday and today the weekend starts, so I doubt anybody will show up in the next two days either. However, I called up the customer care this morning, and the guy blamed me, he said "you did not have the engineer come to you place because you did not open an account. We did not received the money as well because you did not open an account. So to get the refund, you will need to open an account, activate it, then you will need to deactivate it again to get a refund. And to get a refund, you need to show us your bank statement." It completely beats me, why would open an account that I dont need anymore? I paid you to activate my service, which includes a new account, which you didn't, so I need my money back, its as simple as that. I am providing my transaction detail here, I demand Tikona to refund my money. I have been using Tikona for last seven months at my other house in Gurgaon, which I am closing subsequently following this disastrous service. I also intended to take a third Tikona connection next month, I am dumping that idea too. The whole experience was utterly disgusting. I was treated like the fault was mine. I have also lodged a complaint at the consumers forum, in case you wanted to know. Here is my transaction detail.

Transaction Details Amount 1516
SRF Number [protected]
Transaction Id 40950367
Payment Ref Id [protected]TPC[protected]
Result SUCCESS


Chitrakalpa Sen
[protected]