[Resolved]  Tikona — Fraud & Mental Harassment

Address:

Pune, Maharashtra

In Dec 2011 i took one internet connection from Tikona Digital Network (ID [protected] ) and paid Rs 1100 as installation. I took plan of minimum 2MBPS speed to which they assured that I’ll get this minimum speed any time (till usage of my free GB). Even prior to installation they gave me demo on my system and at that time it worked fabulous.
But soon after installation, i started facing issue of poor connectivity and on 3rd of Jan 2012 i intimated them about poor connectivity (Proof available) but they didn’t bothered. Again on 22nd Jan 2012 I intimated them but again no concrete action (proof available). Their engineer visited my house to check but could not do much. By the time one month got over and they send bill which I paid.
But connectivity issue continues forever and I could not even used it properly. Lot of communication happened from my side by all in vain. So many times I tried to contact them on their Call centre number but they are highly responsible and keeping hold for minimum 10-15 minutes every time they disconnected. Finally one last day (last week of Feb 2012) connection died and could not even get connected. I intimated them so many times (proof available) in writing and even on call centre number but no response from their side. One day engineer visit and said I don’t know why it is happening but you need to pay the bill which is generated. Finally after so many reminders to them (proof available) and observing their shameless behavior I decided and requested them to cut off my connection to which they agreed immediately.
Now since then 2-3 times their people came to me for collecting payment against bills of period their connection was dead to which I denied as I’m not at all liable to pay for their poor services. Two days back now they frightened me by making calls from advocate to pay balance or else dragging to court.
From you medium, I want to have complete justice. It is not for Rs 1088, which I can pay anytime; it is for justice and metal harassment which they caused and also make sure some other customer will not face issue which I faced.