[Resolved] Tikona — Harassing customer | |||
We had a Tikona Broadband connection for a few months from Dec 2011 to March 2012. Customer ID was [protected]. It was not working properly, Most of the time, It was down. So we got pained and requested for cancellation. We have paid bills regularly till we requested for cancellation in end March 2012. The person (SDE Name: Nandish, SEID: [protected]) from Tikona came and collected all the equipment and gave me a receipt. I scanned and sent them the same through e-mail on April 5th 2012. The service ID of the complaint is Service ID: 1-[protected]. Till today (May 19 2012). they keep replying to my e-mail, the following thing.... "This is with reference to your below mentioned request for disconnection. We regret the inconvenience caused to you. We would like to inform you that, as per our telephonic conversation, your disconnection request is in progress and has been forwarded to backend team for necessary action. They will be in touch with you." But till now they didn't act on the disconnection request. Now since last two weeks, they have been calling me and harassing me that I need to pay bill. When I asked them to remove the connection on April 5th(officially), why should I pay any bill amount at all? Isn't it their problem that they have not removed the connection? And more over, we have switched to 3G and switched off the modem.. They are continuously calling me once every two days and harassing me to pay the bill. Please act on them and do justice to me. Was this information helpful? | |||
Nov 17, 2016 Complaint marked as Resolved Verified Support May 25, 2012 Tikona Digital Networks Customer Care's response Hello Sir We thank you for your mail. We have saved your details in our database, and forwarded them along with your grievance to the concerned Department. At Tikona Services, we try our utmost to keep you? our customers? satisfied. After all you are the reason and the very purpose of our existence. However, we realize that it is not possible for a brand to stay true to every customer’s expectations. But as we said, we will do our utmost. Please be patient and help us serve you better. Thank You, Tikona Services Verified Support Jun 01, 2012 Tikona Digital Networks Customer Care's response Dear CustomerWe are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter. Our team has gone through the details, and as per their update, according to TT no:- 1-[protected] raised for disconnection from customer side, we have terminated your account. Outstanding of Rs 74 for the month of 26 April 2012 to 25 May 2012 in this period there is 6 GB sage. Kindly pay the bill to settle the account. User Id:- [protected] and Name:- SRINIVAS MUKTHA Please feel free to contact us on[protected] to provide us any feedback regarding our service our Customer Care associate will be glad to assist you. Regards, Tikona Services | |||
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Good service given by Siddesh Tikona Agent, as my net was not working since morning. Siddesh told me some simple step and according I was repeating that steps and to my surprise my net got connected. Thanks tikona for providing such kind of Support...
Thanks&Regards,
Prakash Shirvandekar"