[Resolved]  Tikona — Harrasment & non cancellation of services

Address:

Tamil Nadu

Hi this is Arun, I got a Tikona BB connection 2 months ago, the salesman sold me the package saying that it will be the best service, speedy installation and cancel any time. I fell into the trap and took the connection, from day 1 of starting the service I have been facing technical issues. The minimum issue resolution time is 48 hours and every time you call the Tech support you have to hold for at least 5-8mins to get through. So I requested for them to cancel the service, every time the representative will say 1000 pleases to make sure we don't cancel. So i took the bait and continued for 2 months. Finally I couldn't bare it anymore and cancelled the service. Now it has been at least 20 days and I have started receiving collection calls. When I called up customer service in response to the complaint and asked to be transferred to a supervisor they disconnect the line. Even to reach a Customer service rep it takes 8-10mins of holding on their line. On May 19 I reached them several times and they repeatedly disconnected my calls. Now after that i have received 3 collection calls today, every time I have to repeat the issue and they want me to pay up before they take any action. The 1st collection rep told me the process of disconnection takes 45 days but you don't have to pay anything just call customer service.

Overall I have had several conversations with the Tech, CC and the collections agent all of them provide wrong information. They keep harassing me.

I sincerely would request someone to help me on this.

Tikona ID :- [protected]