[Resolved]  Tikona — Frustrated with disconnection process

Address:

Hyderabad, Andhra Pradesh

Sir,
I am frustated with the attitude of Tikona Broadband service.
On 12 th of Nov I had placed a request for disconnection of my services.
More than one month had passed they are not responding to my request.
I am continuosly calling them and sending them mail but they are just delaying the things.
On daily basis they are telling me that your request is on priority, Today you will get a call from our side. But noone has ever called me.
My Service ID is [protected].
I am also attaching the content of mails send to them till now.
Can anyone tell me that what I should do now.

Thnaks,
Nishanth Jain
[protected]--------
Mail Chain
[protected]--------


[protected][protected][protected][protected]
From: jain.[protected]@hotmail.com
To: [protected]@tikona.in
Subject: RE: Request for disconnection of Internet Services(Service ID: [protected])
Date: Tue, 13 Dec 2011 13:27:59 +0530


More than a month has passed, Any update on the Progress?????


-Nishant Jain
Mobile No:**********
Service ID: [protected]


[protected][protected][protected][protected]
From: jain.[protected]@hotmail.com
To: [protected]@tikona.in
Subject: FW: Request for disconnection of Internet Services(Service ID: [protected])
Date: Wed, 30 Nov 2011 11:49:29 +0530


More than 18 days are gone and stilll I didn't recieved any call/mail from TIKONA, Thanks god my request is on priority basis otherswise it would have taken years to get my Tikona connection disconnected.
Can you please let me know that by when I should expect any response from your side.

-Nishant Jain
Mobile No:**********

Service ID: [protected]



[protected][protected][protected][protected]
From: jain.[protected]@hotmail.com
To: [protected]@tikona.in
Subject: RE: Request for disconnection of Internet Services(Service ID: [protected])
Date: Thu, 24 Nov 2011 14:40:22 +0530


Any updates on the high priority disconnection initiative taken by Tikona.

-Nishant Jain
Mobile No:**********
Service ID: [protected]




[protected][protected][protected][protected]
From: jain.[protected]@hotmail.com
To: [protected]@tikona.in
Subject: RE: Request for disconnection of Internet Services(Service ID: [protected])
Date: Tue, 22 Nov 2011 16:54:19 +0530



Hi,
It's more than 10 days, still my internet connection is not disconnected.
Neither I got any mail nor I got any call from anyone from Tikona.

After several calls to customer care, I am now fed up with there promise of removal of connection on priority basis.

I am now left with only one option of not paying any amount and leave the tikona device in my current house.
In this scenerio there would be no fault on my part in case of any misusage or damage with the device.

Do let me know If there is any other option left with me.

-Nishant Jain


Mobile No:**********

Service ID: [protected]


[protected][protected][protected][protected]
From: jain.[protected]@hotmail.com
To: [protected]@tikona.in
Subject: RE: Request for disconnection of Internet Services(Service ID: [protected])
Date: Tue, 15 Nov 2011 16:49:57 +0530


Hi,
Can you please let me know the date by when you will disconnect the connection, So that I can plan the things accordingly.

-Nishant Jain

Mobile No:**********

Service ID: [protected]


[protected][protected][protected][protected]
From: jain.[protected]@hotmail.com
To: [protected]@tikona.in
Subject: Request for disconnection of Internet Services(Service ID: [protected])
Date: Sat, 12 Nov 2011 13:10:47 +0530


Hi,



As I am relocating from hyderabad and going to an onsite location, So I would request you to disconnect my services and block the internet access from that connection.

I had already placed the request of the same with your executive(Akshay). Request No is:1-[protected].


Kindly send me the the final settlement amount ASAP, So that I can pay the amount before leaving hyderabad.





Thanks in advance,




Nishant Jain

Mobile No:**********

Service ID: [protected]