Tikona — Wrong commitment the marketing person

no wi-fi connection, slow speed and no help from customer care.

Hi


I complained about 10 times to the customer care of this company for engineer visit to my house for the the wi -fi connection, every time they give me a new complaint number and ask me to wait for 24-48 hours but i do not get any response from the concern team or the department.The first request i made was on 11 march, you tell me don't you think it has been more than 24-48 hours since then.The customer care service is worst, executive are not ready to help any of the customer and when you ask for a supervisor they say that the supervisor is busy with other customer and ask us to call back again.Even i am a working girl i don't have that much time to call you guys again n again.They do not have any complain direct no. no contact to the corporate office.

More over Tikona marketing person said to me that they are going to give me the minimum speed of 300 kbps. but i'm getting only 100-150 kbps downloading speed. i tried to call tikona technical team many times but no one from them are able to give me the proper solution. It looks as if i am cheated by the tikona company...

I really want somebody to help me regarding this .Please help me.