[Resolved]  Tikona Internet Broadband — Connection speed issue not resolved

Address:

Gurgaon, Haryana

Hi,
Again i am fed up with the services of tikona. My suffering in steps are described as follows:-
I raise a request on customer care with request number SR1-[protected] for connection related issue. My speed of internet is not coming properly. The speed comes full once in while and mostly the speed is very low and internet get disconnected inbetween again and again.
I raise a request through "siddesh" then he told me that executive will come to me. The executive called me and fixed a time of 5pm to reach at my home. But he didnt come and even didnt called regarding the status. I called customer care again and explained everything. This time i talked with nikhlesh and he said connection is ok from their side. I said while doing speed test its showing latency time error again and again, how can you say connection is ok. Even i am not able to upload a 100kb document in my e-mail.
Tikona people keep telling you sorry but never able to resolve the issue permanently. I have to raise a request every 7th or 14th day in a month to get my connection work properly for another few days. They provide very bad services and customer care support.
I request them to do follow up regarding connection is working or not, but they never do the followup.

The second tragedy is with the customer care contact number. Whenever you call customer care for tech support, you will have to wait for 11 to 15 minutes normally. Keep call on hold till some customer care executive pick your call. Even once i was waiting for 11 minutes and when my timer reaches to 1 min then it again restarted with 11 minute of waiting. Its so frustrating that sometime i think i should break all the devices provided by tikona. The customer care machine tell if you want our executive to call you back then press 1, i have tried that also, but no executive called up for many days. then i have to call the customer care again. Full fraud services. Even when your timer reaches to 1 min then it keep saying expected wait time is 1 minute for upto another 30 minutes. Realy very much frustrating to customer. Then I disconnected the call myself. Huff…
They assure you 24 hour customer care support, but after 12 in midnight, your call never picked up. Again one more fraud.

Please help to provide the justice. I am tired of tikona bad and fraud services and liar customer care executives.

Please help me

Thanks,
Ajay Kumar
[protected]