[Resolved] Tikona Internet Broadband — i had paid the bill,but received by a fraud person from ticona

ranjit ajnalkar

from Gurgaon, Haryana

Address:

Maharashtra

the connection was given to me by one person from ticona broadband.i didnt had any account of my own in any bank so i had to pay the cash.he took Rs500/- for new connection.the connection was done aftyer a month the monthly bill came and it was too high it included the RS500/- also dint matter to mei told to cut off the connection to the respeceted toll no.they didnt reply for it ,so i didnt payed for the next months the connection was not in an working condition for the next four months.but still i agreed to pay it cause it was increasing.i called the office number on the bill and told them that i am ready for an settelment collect the bill from my house.they told me that they will send their executive for the collection of money hte main office told that he would collect the money but u wont get any recipt for ur pay but it will be automatically paid at your account and the case would be setteled the next day.the executive came to my houde and then i paid him cash amount of Rs 3425/- an called to the office front of him the office also told that give him the money.so i did so .he gave me the phone npo an his office address.as per the office call i had paid him the cash .the date was 7/8/2010. but today the bioll has come to my house so immidietly i started the enquiery of this i went to the office but they were saying that no cash has been recieved by us and u will hav to pay the rest all.that was not our executiove was their answer to me.but io specifically want to that if he was not their person how he came to my house he had all my information my name ,my id, my right address.which only the company has.as the rule company has not to give any information to any one else of the custemor i.e. me.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

ranjit ajnalkar

from Gurgaon, Haryana

the company should be banned

ranjit ajnalkar

from Gurgaon, Haryana

the money should be given and the case shoul be setteled immidietly

sunilsumplus

from Noida, Uttar Pradesh

i didn't see like this net ever, , , , , , the ticona net browsing is worst, , , , if any TICONA founder i see just for one punch to he wil die, , , , , , may be even local net connection not to be like tocona speed, , , , , , , TICONA is stupid, WORST, DAMP, in any other stupid words etc...the ticona department is scrap...

raelectricals

from Kanpur, Uttar Pradesh

we change our plan and give you cq. 6065 no.828870 date. 5/3/2011 .but you cant give us recipt or mail for this payment so please give us reply urgently

deepakgupta2781

from Pune, Maharashtra

Tikona Internet Broadband — Worst Service : Disconnection Request

Hello Sir,
See below the mail , i am sharing my worst experience with Tikona Connection . I have sent this mail to Tikona Customer Care on 10-Oct for disconnecting the connection and for Refund of the amount , But till now no response (not even any phone call from customer care /not any reply mail from them ..).

Before 3-4 days of this mail , i have raised the complain on Phone also, and no response. Complain no : 1-[protected] .

But on billing day , for sure customer care will call and will ask for the payment of bill .

Please suggest .
[protected][protected]
Hello CustomerCare,
I want to disconnect the connection .

Below are the details :
User name : deepak Gupta
User Id : [protected]
Complain no : 1-[protected]
Date when took the connection : 18-sep-2011(only 20 days back)
was able to login Second last time : 29-sep-2011
Last login : 5-oct-2011(after 29sep11 connection was not working till 5thOct)
Reason for disconnection :
It is only 20 days i took the connection
and i paid 1047Rs including installation charges and one month charges.

See below the worst exeperience with Tikona.

18thSep was the date when i took the connection(my bad luck) and after 18th it was working good for around 2 days and after that it was not working at all for 2-3days , then i called the engineer directly who came for connection , he adjusted nano and it worked , but it worked only in day time not in evening time(after 7pm) , this was happening for 3-4 days then i complain customer care about this , and they reverted back like "there is network issue in your area and it will resolve in 8 hours" , i thought "okay, it will resolve", when it didn't resolve i called again and customer care reply was"engineer will come to your place in 8hours "...but noone came..again i called ,the same reply i got from customer care like 'i will send engineer in 24 hours ..'..again noone came not in 24 hours like this 48hours,72hours gone..

then from 29th oct i was not able to login at all, not in the morning and not in the evening..Again i called customer care for this issue ( last issue has not resolved yet , and new issue came from your side, and no response yet..great customer care and great connection)...
same reply from customer care , "network issue ...engineer will come in 24 hours..and bla bla"..

noone came to my place and no resaponse from customer care.

i was keep on calling customer care , but always the similar response/excuse...

i called customer care around 17-18 times ( just go and check call history ) till 4th oct..still none reached to my home may be the reson is tikona counts 24hours in other way..hahaha..
its about 6 days gone...i was not able to login at all..and none reached and no response from tikona..

On 5th i guess , somehowi got the number of Tikona's nodle head(Mr. Jagdeesh) , i called him and told the story,then he sent the engineer ..again it didn't work..again i called him and he requested again just to give the one more chance to tikona, and he sent the engineer again on 6th , and connection worked ,but only for 4-5 hours , and after that it is not working till now..
Please disconnect and return my money back including installation charges..

i am disconnecting the connection because of your network issue , this is not my mistake..i need
my whole money back..because of your customer care i waited till this date
(that was my mistake i trusted on customer care)..
send my money back asap..
--
Thanks & Regards,
Deepak Gupta

prodyut30

from Bengaluru, Karnataka

Ticona is simply

gelle srinath

from Coimbatore, Tamil Nadu

i disconnected ticona in the month of octo 2012 now i m getting legal regarding payment of bill n also i returned the modam i dont no whats happening with ticona .kindly do favour n ask them to takt back my legal.dr srinath.