[Resolved]  Tikona Internet Service — Internet working

Address:

New Delhi, Delhi

To: [protected]@tikona.in, j.[protected]@tikona.in, [protected]@tikona.in, tikona.[protected]@gmail.com Cc: [protected]@gmail.com Hi, My name is Gurpreet and my Tikona connection id is [protected]. I applied for this connection on 23.09.2013. From day one I look connecting problem. I already placed disconnect complete but no one is approaching with any solution I send protest twice via mail to all email and follow-up with customer care when my connection disconnect. Every time I heard that you will be receive call from customer. But I didn=92t receive any call. I also attach recorded conversation between your customer cares. Please have a look. One more thing I don=92t know who close my complaint request without resolving I am back office assistance working for clients abroad. Has to check mails frequently while at home. Due to the problem my work gets affected. Please disconnect my connection and refund my money back from day one. Either I have to connect or put complaint on net and consumer court. I be looking for one approve call tomorrow either I=92ll take my next setup to court. Your totally unhappy customer and I refer to my friend never ever use Tikona in your life. Previous Next 8 Request Number Status Reported On 1-[protected] Progressing 21/10/2013 1-[protected] Closed 20/10/2013 1-[protected] Closed 17/10/2013 1-[protected] Closed 15/10/2013 1-[protected] Closed 15/10/2013 1-[protected] Closed 15/10/2013 1-[protected] Closed 14/10/2013 1-[protected] Closed 13/10/2013 1-[protected] Closed 10/10/2013 1-[protected] Progressing 08/10/2013 1-[protected] Closed 08/10/2013 1-[protected] Closed 08/10/2013 1-[protected] Closed 08/10/2013 1-[protected] Closed 07/10/2013 1-[protected] Closed 04/10/2013 1-[protected] Progressing 03/10/2013 1-[protected] Closed 02/10/2013 1-[protected] Closed 28/09/2013 1-[protected] Closed 26/09/2013 1-[protected] Closed 25/09/2013 ___________________________________________________________________ Second Complaint Bcc: [protected]@tikona.in, j.[protected]@tikona.in, v.[protected]@tikona.in, icrpc.[protected]@gmail.com, "NCHJagoGrahak ." <[protected]@nationalconsumerhelpline.in> Date: Sun, 13 Oct 2013 14:41:11 +0530 Delivered-To: grprt.[protected]@gmail.com Subject: Trikon bad internet Service From: GURPREET Singh <grprt.[protected]@gmail.com> To: [protected]@tikona.in Hi, This is in reference to my newly installed connection, User id =[protected]= 72 wherein, I found myself to be unsatisfied with your internet services. Since Day One, this connection has not worked properly and I have been making calls to your Customer support. Every time when i connect to internet i have to call to customer support center After talking with your customer i get very abnormal answer "From our side connection is working good". I already paid 4000 rs to you. However at last my internet connection not working good. And second answer i heard that our internet connection not work properly on other wifi device or we not support any third party wifi. At last refund my money i don't want your service any more. Because every time i face problem. My working timing is 9 to 6 on that time my connection not working. ___________________________________________________________________ Third complaint Subject: Complaint - User Id[protected] From: GURPREET Singh <grprt.[protected]@gmail.com> To: [protected]@tikona.in Cc: [protected]@tikona.in, j.[protected]@tikona.in, v.[protected]@tikona.in, icrpc.[protected]@gmail.com, [protected]@nationalconsumerhelpline.in Hi, **** ** ** This is in reference to my newly installed connection, User id =[protected]= 72 wherein, I found myself to be unsatisfied with your internet services. Since Day One, this connection has not worked fine and I have been making calls to your Customer support (Paid STD Calls) on regular intervals however, I have not been given any resolution till now.**** ** ** I have filed multiple complaints with your Customer support however, no action has been taken and no technician is sent to my premises. I also had a conversation (Complaint no# 4095340) with your site technician Rakesh Kumar who was supposed to visit my place but he never came and his phone number is coming switched off.**** ** ** I am really annoyed and disappointed the way to take care of your customers and not pleased. This whole piece of has given me mental distress and I do not wish to continue with your unacceptable and idiotic services. I have paid advance rental for four months which I need to be refunded back to me else, I=92ll be forced to take some legal proceeding on this matter.*= *** ** ** Your Unhappy Customer