[Resolved]  Tikona Internet Service Provider — Facing a lot of issues from the time of taking the new internet connection

Address:

Bangalore, Karnataka

Hi.

This is Sanjay Kumar Nayak. I'm staying in yeswanthpur, Bangalore. My tikona internet connection user ID is: [protected].

I had taken the tikona new connection on 23-December-2011. I had paid the amount of Rs.1100 to take the tikona new connection on 20-December-2011. The agent name is Nagraj and his mobile number is [protected]. Let me first explain all the issues one after another.

My first issue is the agent form tikona new connection (Nagraj mobno:[protected]) said the installation for the new connection will be done within the 24 hours from the time of first payment of Rs1100. But for me it took around 96 hours to got the installation completed.

Second issue is as follows, I have paid Rs1100 to take the new connection for tikona, but the guy(Nagraj mobno:[protected]) only paid Rs.1000 to the company and I have still a due amount of Rs.96.00.

Third issue is that Nagraj said I will get a downloading speed of 2 mb/s, but I'm getting maximum of 20 kb/s.

Fourth issue is that I have a bill amount of Rs. 1096 for the Billing Period of 21-Dec-2011 to 25-Dec-2011. I don't understand why I have to pay Rs. 1096 for only using the internet connection for 2 days.

Fifth issue is in this way, I'm having the issue with the internet connection form 27-Dec-20011 to till date. The LAN icon is displaying a yellow exclamation mark with the error as "no or limited connection" in the system tray of the computer.

I'm using the connection for only 6 days and this is the amount of issues I'm facing. This is the worst service I have ever used in my whole life. This is really a very very very bad experience o[censored]sing the internet connection provided by tikona in Bangalore.

Please take some necessary action to resolve all the above mentioned issues. For this act of your kindness I will be very much grateful to you.

Thank you tikona for providing such a wonderful service to your customers.

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Thanks and Regards
Sanjay Kumar Nayak
yeswanthpur, Bangalore-560022
Tikona internet connection user ID:[protected]
[protected]