[Resolved] Tikona — Extra connection requirement

vasanimayur

from Noida, Uttar Pradesh

Address:

Thane, Maharashtra

I am existing user of tikona digital network.As i have taken a tikona connection before 5-6 months & that time they just provided me 2 pc connection at a time & further i just contact to customer care & applied for extra connection by paying RS.75/- extra p.m. they just gave the answer like one I.T. person will come and set up the wi-fi connection at your home but after that conversation i had talk with customer care for 2-3 times but all the times i just received the same answer & no one is to come at my home since last 1 month & i am getting lots of problem for connection.... On the one side they are not providing the service here & other side they just gave notice to us for late payment of internet bill. So why should we pay the bill if we are not getting the response.. all foolish executives giving the same answer & not completing the after sales service. Now i have only one way that to deactivate the service of tikona & try other once.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

sachinkadam197805

from Mumbai, Maharashtra

Tikona is the cheater and fraud company. If you have any issue go to the site www.pgportal.gov.in. This site is run by Department of Telecommunication (DOT). DOT provides licences to the ISP to start the bussiness. Log your complaint in this site.

The main objective of the portral is mentiotion below

i) With an objective of speedy redressal, fast access and effective monitoring of grievances, DoT has implemented an integrated application system; based on Web technology (CPGRAMS) which primarily aims at submission of grievances by the Citizens from anywhere and any time (24 x 7) basis for instant and easy communication between DoT & Citizens.
ii) The system facilitates generation o[censored]nique registration number upon the online submission of grievances from aggrieved citizens (to DoT) through internet using any Browser Interface.
iii) The system provides the online facility to the citizen to monitor the progress of redressal process in respect of the grievance lodged by him.