[Resolved] Tikona — Mental harassment (Fraud Billing) | |||
Hi, I used Tikona Broadband for 7 months after worst service i have disconnected the service. 7th November 2011, i called the customer care 5 to 6 times to resolve my issue but no response from them, on the same day i told them to disconnect the service but i forgot to get the reference number, after two month on 09-jan-2012 I got tikona bill stating that i have to pay 2142 rupees i called the customer care and asked why i should pay 2142 since i have disconnected the connection from November 2011 but they said that request details not processed properly so the connection still active and after the customer care associate said however i will take the complaint now and disconnect the Connection. After one month tikona customer care agents called me and asked me to pay the bill amount but i explain them i faced lot of issue and i did not use the connection for 3 months but they billed for that as well. The actual Amount pending is 899 for the month November 2011. After two years now today 30-May-2013 I got a call from this number: +91 [protected] that guy told me that i have to pay the outstanding amount otherwise Tikona will file a case against me in consumer court. Then I contacted tikona customer care and asked them regarding the same asked for itemized bill because the actual outstanding amount is 899 November-2011 due. But they asked me to pay 2142 which includes Dec-2011 and Jan-2012 where did not use internet on Dec-2011 and Jan-2013 and the modem was taken by the tikona guy on November 2011 itself. However money is not issue for me i paid that amount today 30-May-2013 online. But here the problem is they did not provide me proper service, I called customer care many times my time was wasted; they charged me 2 months extra my money waste and mental stress for me unnecessarily. They have all the mistakes but i have to suffer unnecessarily by thinking all these. These people are exploiting the customer; I’m fed up with tikona. Customer ID: [protected] Chandrasekar Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 10 Comments | |||
Comments
Hi,
I am ramu. My sincere advice is don't take tikona broadband. service is worst. Speed is dead slow. They will tell superfast. But very very slow than dead body. Be careful on taking tikona broadband.
I am ramu. My sincere advice is don't take tikona broadband. service is worst. Speed is dead slow. They will tell superfast. But very very slow than dead body. Be careful on taking tikona broadband.
Tikona — harrasing and waste of money
Sir / Madam,I am a subscriber of tikona broadband, i have taken a plan of 499 unlimited,the 1st bill of 7 days was of ,650,wherein the monthly charges was mentioned as 499+taxes .On a daily basis i spend around half n hour speaking with their executive at the customer care number because of the unavailability of the network.Would like to know that if this kind of service persist then why was there an approval given by the government of telecommunication , is it a matter of just earning money or to cheat the consumers. Really would like to write to Mr Bajapi, but unfortunately do not have the mail ID .
EXPECTING A REVERT ASAP.
Dear Customer,
We apologize for the inconvenience caused to you. Request you to share your Service ID / Customer ID / Application Number. This would enable us to look into the issue and get back to you.
Regards,
Tikona Digital Networks Response Management Team.
We apologize for the inconvenience caused to you. Request you to share your Service ID / Customer ID / Application Number. This would enable us to look into the issue and get back to you.
Regards,
Tikona Digital Networks Response Management Team.
Hi,
Today i checked the entire history of my bill. The actual outstanding amount pending is less then Rs.500 and also i have paid 1500 as deposit amount 750 was reduced in first month bill the remaining 750 they have to pay me back after closing this connection. Totally the have cheated me around Rs.2200, Fraud company, cheat, criminal these kind of company should be sealed. why the government sleeping, i guess its Indian citizen's fate.
Chanrasekar
Today i checked the entire history of my bill. The actual outstanding amount pending is less then Rs.500 and also i have paid 1500 as deposit amount 750 was reduced in first month bill the remaining 750 they have to pay me back after closing this connection. Totally the have cheated me around Rs.2200, Fraud company, cheat, criminal these kind of company should be sealed. why the government sleeping, i guess its Indian citizen's fate.
Chanrasekar
Tikona Care,
I don't need an apology, I made payments properly till Oct-2011, at the end of Oct-2011 I have faced lot of issues in the connection and i have made numerous call but not provided proper solution and at last 7-Nov-2011 I called and told them to close my connection but that request is process by the end of Jan-2012. So the till Oct-2011 i have done all the payments and for Nov-2011 I used half month your service since i have faced lot of issue i called customer care and i clearly told them I will not pay the amount since the connection is not working properly. So now i have treated by tikona to pay 2142 i paid it on 30.-may-2013. Now if you really care about customer send me the itemized bill with all the usage i made and pay back the money unnecessarily charged for Dec-2011, Jan-2012 where did not use internet after 11-Nov-2011 if you want check my account and see not even a single KB used by me after 11-Nov-2013. I also paid Rs.1500 deposit, for that they have reduced 750 in the first billing the remaining Rs.750 should be paid back after closing the connection. So what ever charged extra check your database and payback my money.
Customer ID: [protected]
Regards.,
Chandrasekar
I don't need an apology, I made payments properly till Oct-2011, at the end of Oct-2011 I have faced lot of issues in the connection and i have made numerous call but not provided proper solution and at last 7-Nov-2011 I called and told them to close my connection but that request is process by the end of Jan-2012. So the till Oct-2011 i have done all the payments and for Nov-2011 I used half month your service since i have faced lot of issue i called customer care and i clearly told them I will not pay the amount since the connection is not working properly. So now i have treated by tikona to pay 2142 i paid it on 30.-may-2013. Now if you really care about customer send me the itemized bill with all the usage i made and pay back the money unnecessarily charged for Dec-2011, Jan-2012 where did not use internet after 11-Nov-2011 if you want check my account and see not even a single KB used by me after 11-Nov-2013. I also paid Rs.1500 deposit, for that they have reduced 750 in the first billing the remaining Rs.750 should be paid back after closing the connection. So what ever charged extra check your database and payback my money.
Customer ID: [protected]
Regards.,
Chandrasekar
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Tikona Broadband — BILLING, FRAUD SERVICE,
HI,I am Dinakaran from chennai. i took one connection from tikona on march. After got the service from tikona i suuffered a lot in terms of speed, service, signal connectivity etc.....
My connection was diconnected in june without my concern. After a long struggle i got the connection in july 16.
They promise me that the bill will be calculated on pro-rate base. BUT NOW THESE FRAUD FELLOWS SEND BILL FOR ME TO THE WHOLE MONTH. ACTUALLY THE PEOPLE WORKING WITH TIKONA WERE NOT EVEN WORTH TO SINGLE PAISE. THEY PEOPLE GETTING SALARY TO CHEAT THE CUSTOMERS.
MY HUMBLE REQUEST TO EVERYONE IS PLEASE BE AWARE ABOUT THE TIKONA. DON'T GET CONNECTION FROM THEM . THE WORLDS MOST AND WORSTEST SERVICE IS TIKONA.
THE CUSTOMER CARE AND THE NODAL WERE THE FRAUD HEADS OF TIKONA.
BEWARE OF TIKONA