Tikona — Internet disconnected for no reason

Address:

Mumbai City, Maharashtra

For some reason my check payment of the bill for the month of july 2010 was not cleared, So i drafted another check for the month of July and August 2010 combined (amout-1812 rs). A person from the billing department came to my house to collect the check on 6th September 2010 and I handed over the check to him. On 21st of september midnight when I tried to access my Internet I got a message that my services is being disabled. On 22nd morning I contacted the customer care and the lady i spoke to told me that the due amount of 1812 rs has reflected in my account on 21st September and my services should not have been suspended. My first complaint is that it took 15 days to refelct my payment on my account. Since 22nd of september till 1st of October (10 days) i have been speaking to the customer care daily. Sometimes even twice or thrice a day. The only response I got from them is that they have escalated the issue and it will take either 2hrs or 24hrs to solve my problem. My password was reset 4 times during this duration. Till date the issue persists and still I am not able to access my Internet. As a consumer I am seeking justice, hope some necessary action will be taken.