[Resolved]  Tikona — Connection Disconnected

Address:

Mumbai City, Maharashtra

Name: Avinash Nair

I am using the Tikona internet service for last 8 months.When I opted for this service, the sales executive promised me a cheque pick up faclity from home for the bill payments. However this was not relegiously followed and time & again I had remind the customer service department to send a collection agent at my place.
For the month April 10, I called them again for collecting the cheque- but was promised falsely that someone was on the way. I could not pay the same due to the following reason. On May 10, I got a added up bill of Rs 661for which I gave the cheque to the collection agent on 10/06/2010 (due date of bill is 13/06/2010).
For some reason, this was not deposited in the bank and was deposted only on 19/06/2010. My bank account clearly shows the account being debited by Rs 661 to Tikona Digital Network.

Since 18/06/2010, I am trying in vain to get my internet access reconnected since now the cheque is at last realised(thanks to the careless nature of their collection department). However I was suprised to hear atleast 8-9 times since 19/06/2010 that the Tikona account does not reflect the payment. Currently the connection is still disconnected with no assurance ( as their customer service is only escalating this to the billing department).

This is total irresponsible behaviour of the service provider with no customer focus. There is no coordination whatsoever between the customer service department & the billing department.And above all, they don't let you talk to their Manager! I am not sure if that kind of role exists in their organisation.