Tikona — 6 Days Over, Internet Not Working, No Response From Customer Care

Address:

Mumbai City, Maharashtra

I am not able to connect to my internet since the 4th October. It has been 6 days already. I have complained on phone 4 times and on email 3 times. On phone, they only say 'your issue is on high priority', but I get no further response or updates. On Email, they have an automated reply from customer care (Sujithkumar, B) that says 'your issue has been forwarded to the concerned department'.

Their technician visited on 6th October. He told me, that the tower near my place through which my modem was getting network, has been shut down. Hence, I would have to go in the hall and use the internet. I will not be able to access it in my room. I told him 'I have purchased the plan to do my work in my room and not access internet in every other place in my house. If they cannot fix it in my room, I will discontinue the service'. The technician then installed a signal booster and the modem got network for once. At night again, when I switched it on, there was no network in the modem and hence I could not connect. I tried calling the technician again (Viresh,[protected] but his phone was switched off at night and the next morning. I called him in the afternoon and he said he would visit in the evening, not mentioning a specific time. I waited at home till 6:30 and he did not come. I had to go for some work for an hour so I told him to come at 8pm but he refused to do so.

I have written them mails and called the customer care over and over again but no engineer calls back, and there is no update with the issue. I have been sitting without internet access for 6 days at my home. How will they compensate for the precious time and important work that I have lost in this while?