[Resolved] Tikona — Wrongful additional charges & misleading advertisements | |||
The salesperson from Tikona did not inform about additional charges for wireless internet services. The sales material advertises Tikona as " secured wireless broadband". The plans do not mention any charges for modem/ wireless connection, installation charges of Rs 500 is also charged. What is provided is a wire connection, with "wireless service" costing another Rs 1,500 or an additional Rs 75 per month. Tikona really believes in taking its customers for a ride, and expect them to take it lying down. No, it will not be tolerated anymore!!!!! Prashant Baliga ID [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
The complaint, due to non - resolution and poor handling, has been forwarded to Hon'ble authority, TRAI for further action.
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+91 22 6119 1700 [Non Technical Queries]
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Sales
Misrepresentation - sold us wire connection when we had asked for wireless. Registered the wrong plan - BB 449 instead of BB 649 as asked for.Wireless connection costs another Rs 75 per month or Rs 1500 lifetime, which was not communicated at the time of buying.
Technical
Incorrect wiring causing inconvenience to other society members, who have complained the way the wiring has been done.
Customer service
No complaint resolution - inspite of several complaints for converting wire connection to wireless, only given time when we will receive call from concerned official. No calls received. Conflicting resolutions from customer officials, Mr Anand Bawale & Ms. Amruta. Extremely poor customer "service" causing inconvenience & harrassment.
Pls resolve at the earliest. I am simultaneously also approaching consumer court for damages. Note that no bill from Tikona will be entertained till the complaint is satisfactorily resolved.
Prashant Baliga
[protected]