Tikona — Poor customer service department | |||
Hi, I am using Tikona broadband since 3 months and now experiencing their pathetic customer service. I have opted for Rs. 449 plan, so my billing should be Rs. 449 + 10.3% service tax, which comes to Rs. 495.25 and I was getting Rs. 25 as E-bill discount, so the bill should be Rs. 470.25. Instead of Rs. 470 i have received bill of Rs. 501.54 where they have included taxes as Rs. 88.76 (Shown two different service tax figures Rs. 45.09 and Rs. 43.67). When i received the bill i immediately contacted their customer care department and they called me for the issue after 6-7 days and admitted their mistake as well. So I asked him to send me a mail reflecting my actual amount payable but he mailed me for Rs. 501 and closed the complaint without my concern. after that i have written several mails to them indicating same problem but no one is contacting back, but as I have not paid the bill for the month as they are unable to resolve the issue their recovery department is calling me twice in a day and they are also unable to solve the issue. Please guide me what should I do for their pathetic customer services and sort out the issue. I am bored of repeating the same issue to their many executives. Regards, Apurva Shah Was this information helpful? | |||
Add a Comment | |||
68%
Complaints
5782
Pending
994
Resolved
3611
+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Post your Comment