[Resolved] Tikona — Not refunding deposited amount

abhinav.manoria

from Delhi, Delhi

Address:

Mumbai Suburban, Maharashtra

I wanted a broadband connection for my home so i called Tikona Digital Networks. The technical executive came to my Home for a demo but since the signal was too weak they suggested for a device to be installed on my terrace. I paid an installation charge of 500 but since the device could not be installed on my terrace they assured me the return of my installation amount.
I have been following up with them for the past 1.5 months but to no avail.

Regards
Abhinav

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Aug 13, 2020

Complaint marked as Resolved

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Comments

shafishaikh

from Mumbai, Maharashtra

I have the same problem with them. I installed their wireless modem and subscribed for plan of Rs.799/- with 1 mbps speed. But i was shocked when i noticed that internet speed was just 12 kbps. This company is really kidding with customer. I called in their Tikona Care centre and they had given me a complain id and assured me that they will send their engineer to my office next day. I waited for 2 days but no one came to my office. I was facing the problem of no connectivity for another 5 days. Finally I told them that I want to unsubscribe and want my money back, but the story was not over, After one month they send me a gift in an envelope, a gift for not using the internet, off course they send me the bill of Rs.1120/-

Tikona is cheating with their prospects and existing customers. I will file a complaint against this company in consumer court.