Tikona — My internet connection is stopped from last 15 days

Address:

Surat, Gujarat

Hello,
I use tikona broadband service (User id [protected]) since last 13 months(Plan-2999-30Gb-30Month validity on 25-Nov-2011), I have bought static IP package for 1000/- INR for my use on 13-Jan-2012.

On 26-Dec-2012 00:01 am (midnight on 25th-dec-2012), My internet stopped working. There was connectivity present.
I found my account is not active. I tried to call customer care[protected], no response.

26-Dec-2012, i called up them again. I could not get reason why internet was stopped.

27-dec-2012, i came to know from them that my static ip renewal is enforced and hence 1000/- is due amount and due date has gone. I didnt get any email or physical bill saying pay this bill. There was no intimation from tikona.

Also my one year tenure of static ip has almost 20 days left. So Why Renew enforced? Care couldnt answer this.

on Same day i told care that please deactivate static ip as i dont need that. they said it will take 48-72 hours.

on 30-dec-2012 i called up again and found that last customer represenative has mistakenly submitted static ip activation request and person has again raise two request to cancel both new and renew static ip requests.

on 1-jan-2013, i come to know that my static ip is removed but internet still not working.
on 4-jan-2013, they said we have raised 1000/- waiver but it is still not working.

as of now 9th jan 2013, 10 am, my internet is not working.

I visited Tikona surat office they said it is in progress but no one knows what is happening. I talked with Akhilesh, Alpesh, Vinod there at surat office.

I talked with Mr.Patil, Nilesh bangra, Ms Rai, Shruti at billing dept of customer care, mumbai.

Thanks
Jay Chadderwala
[protected]