[Resolved]  Tikona — Network Service

Address:

South Delhi, Delhi

I registered a compliant at 3PM on 26th August regarding the network issue (my 6th call since I availed Tikona's service about 2 weeks back, youone can figure out what kind of network service I would have been getting that provoked me to make 6 calls). Over the last call, the representative registered my compliant and assured the problem would be resolved in 24 hours; however, the issue has not been resolved yet. Each time I ask the executive to pass on my call to their supervisor, I get only one answer - "Our supervisors are busy right now but they would definitely call you back." The call which I never got from any of the supervisor. The last supervisor I was scheduled to speak with was Mr. Santosh Gupta (I don't know if the name provided by executive was right or wrong)
I also have observed that Tikona’s network becomes unavailable during holidays/sundays and when it rains (the customer care executive confirmed for the same on call as well)
If this is the extent of service Tikona provides (both I terms of network and customer service, I would rather request the Tikona authority to terminate my connection and refund my money. I am seriously tired of making calls to Tikona regarding the non-availability of service.

Complaint ID: 1-[protected] (26 August 2012)
Complaint ID: 1-[protected] (15 August 2012) - After 13 days (312 hours), this request is still pending !!!

Username: [protected]