[Resolved]  Tikona — Broadband Connection surrender and Billing issue

Address:

South Delhi, Delhi

I have been using Tikona Wi Fi Broadband services at N Delhi
I have got transferred to Agartala, Tripura & now not using services
17 June I made 1st request to surrender my services
4th July I made final request & stopped using services
Till date the connection is not surrendered nor billing issue cleared
I am fed up of making calls to customer care & writing mails on same
Yesterday I received an SMS stating that my bill for Rs.1283.62 is still unpaid and the case has been allocated to “collection agency” for followup

This is unjustified that despite of my regular follow up’s I receive such an irresponsible message

Wish to take up the matter with the Consumer’s Forum
Kindly suggest the way ahead

-Ashish Upadhyaya
User id: [protected]
Mob: [protected]