[Resolved] Tikona — Non Performance - Irrational Billing

Aditya Jagtap

from Bengaluru, Karnataka

Address:

Karnataka

Hi,

I would like to register a complaint against Tikona.in.
Service id - [protected]

Due to non performance (I had Purchased a line of 2 GB and never got the promised download speed. The average speed I used to get was not more than 500 Kbps) I had asked the customer service team to stop/disconnect my service in the 1st week of June. After, asked for disconnection I use to frequently get calls from the customer service department to reconsider the service, but every time I said please disconnect the service. Today on 5th Aug I got a call from the billing department that if you want to completely disconnect I have to pay Rs. 506. When asked I the amount they mention that the service was active and hence the charges. Is Tikona management sleeping or insane? They were trying to followup with me for complete one month to reconsider the service where I every time said no to the service. I have been billed to keep the service active for a month. Over this the billing rep says the we will be calling everyday to followup for the amount.

Is there no law to get back to such companies like tikona?

If anyone has experienced such bad behavior, can you please advice me what can be done?

Thanks,
Aditya

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Aug 5, 2021

Complaint marked as Resolved

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Comments

np2601

from Mumbai, Maharashtra

Tikona — billing to non customer

during installation of the internet service by TIKONA at my residence the technical representatives of the company informed that the signal strength is very low they tried an entire day but could not succeed in getting the connection activated. they informed me and took a signature from me on a paper for cancellation of service. assuring me that i will not be charged and the deposit paid by me would be refunded.
however, i called customer service and requested disconnection of service too.
now i have started receiving bills from the company for usage of this account. I have email copies from their department confirming to resolve this issue.
now i get recovery departments sms's , calls and emails to pay the bills ! for services that were never even installed !
the following are the customer complaint numbers provided to me by the company on several occasions and there has been no follow up what so ever

[protected]
[protected]
[protected]
[protected]

Tikona Digital Networks

from Ahmedabad, Gujarat

Dear customer,

We have processed your request.We will get back to you shortly.

Tikona Digital Networks Response Team

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Aditya,

Please be assured that your concern listed Aug 5, 2013 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Jagtap,

Greetings from Tikona.

With regards to your concern our team member spoke to you on August 7, 2013and confirmed that device recovery for your Tikona service is under process.

We appreciate your patience and kind support.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at http://forum.tikona.in

Regards,
Tikona Care