[Resolved] Tikona — Not disconnect postpaid connection after request

ashokec

from Surat, Gujarat

Address:

Karnataka

Hi
I had a tikona broad band connection of ID [protected].
I had given the request to disconnect because of the poor quality if service. It was not connecting most of the times and even if it connects the speed was slow in most of the times. There were always errors in Billing too. After sending so many complaints finally I decided to unsubscribe.

I had given a request to disconnect on March 31st and I have paid the bill till April 15.
After that many times they had called for confirmation about disconnection. Even if I had confirmed about my decision about disconnection they have not disconnected it yet. It is more than two and half month after I requested.

Most of the days I get call from tikona asking me to pay the bill(for the months after I stopped using it). I reply them that I have given request to disconnect and most of the time their answer will be our system is not working and we will be calling back after checking.
Twice I had got reply in mail that they have initiated the process to disconnect. But nothing has happened yet.

Regards
Ashok

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Dec 1, 2016

Complaint marked as Resolved

Verified Support

Jul 02, 2012

Tikona Digital Networks Customer Care's response "Hello Sir

We thank you for your mail.

We have saved your details in our database, and forwarded them along with your grievance to the concerned Department. At Tikona Services, we try our utmost to keep you? our customers? satisfied. After all you are the reason and the very purpose of our existence. However, we realize that it is not possible for a brand to stay true to every customer’s expectations. But as we said, we will do our utmost.

Please be patient and help us serve you better.

Thank You,
Tikona Services"

Verified Support

Jul 11, 2012

Tikona Digital Networks Customer Care's response "Dear Mr. Kumar,

We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter. Our team has gone through the details, and as per their update your account has been terminated on 9th Jul 2012 and the full and final settlement will be processed within 30 working days. Please feel free to contact us on[protected] to provide us any feedback regarding our service our Customer Care associate will be glad to assist you"

Regards,
Tikona services."

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Comments

rocky5240

from Bengaluru, Karnataka

Bad service... I took the connection in 27th Nov'2010 for six months. Due to bad service like not connecting for 5days & speed, I requested to disconnect on 14th may 2011. Customer care people took the request and disconnected in 2hours. But shocking thing is I got the call on 22 june 2012 i have a due of Rs.3794.00. This people are not telling me the date i raised for disconnection & over to that they are using bad words to make me to pay. I am lodging the compliment against tikona in consumer court in bangalore.I serious request dnt take tikona connection. Its really bad service.

Kishore Bakliwal

from Gurgaon, Haryana

"Hi

User ID: [protected]. I was facing Wi-Fi issue with TIKONA. In morning I called TIKONA technical support after on hold for 5 min my call got connected to Mr.Vishal technical agent, his support and help resolved my Wi-Fi issue
Very Good online technical support on resolving the WiFi connection issue.

Regards,

Kishore"