[Resolved]  Tikona — Not letting surrender

Address:

South Delhi, Delhi

Hi,

I am using tikona broadband connection for 2 months and now i have to go out of town for 1 month so i wanted to surrender the connection for that time period,
So i don't have to pay the bill for that period. I talked to Customer care they said make a payment of 111 as a fee for surrendering and surrender the connection.

I made the payment and now they are saying that i can not surrender as it is company policy not to surrender before 3 months.

Now i have to pay for the period even if i am not using.

This is completely wrong when i am paying a fee to surrender they won't let me surrender.
Tikona id - [protected]