[Resolved]  Tikona — Poor Internet

Tikona — Tikona very poor services

actually we paid for the connection to the concern person but did not get any connection due to lack of signal we are not gained out of that services.The complain is we did not get our cheque still now(1 month).the service is very very poor.please do take action.

Tikona Internet Services — poor customer service

my name is chetan. I took the tikona internet on 8/10/2010.this was the very bad for me. when I took tikona internet.their customer service is very bad. I took the plan cb 499. they told me that i can use 5gb in this plan at 2mbps. but i never received the speed of 2 mbps. I did complaint for this many times. but no one come out to solve this problem. when I contact their customer care. they treated me as a dust. they did not solve my problem. even they did not send me my bill on time. they have impose the late charges for my bill. which is 279 only for one week. however, the interesting fact is that the plan is of 499 for the enitre month. please help otherwsie you will lose your unsatisfied customer. till date I have not received my bill. they also have my email id wrong. they have my email id as jony.[protected]@yahoo.com. which is not correct. your customer care guys do not have the sense to speak with the customer. that is the reason I need to post my complaint on this website.

Tikona Internet Services — CHEATED ON REFUND

I am Yaqoob Tucy with Tikona User I.d – [protected]. I have taken the connection on 7th March 2011 by giving an advance of Rs 2425 for three months subscription. I have taken the connection only with a condition that if I cancel the connection during the first 15 days then I shall get the complete guaranteed refund which is also mentioned on their tariff card.
On 9th march 2011 I have requested for cancellation of services due to inappropriate service. And I had been promised that a complete refund shall be done within 30 days.
On 28th march 2011 a follow-up call was done by me on the refund status and to my surprise I got to know the cancellation request was not filed earlier. However another refund request was given with the reference number: 1-[protected] and the staff has promised the payments with in another 30 days.
On 11th may when I spoke to Ms. Kavitha (supervising authority) at tikona on the case, She informs me that the payment of only Rs. 1045 shall be given within a period of another 30 days.
When I further enquired on why the deduction and the delay is been done - she says it’s the Tikona Deduction policy.
As this is a Case of Open Cheat I request the authorities to look in the issue as soon as possible.

MY CONTACT - [protected]

Tikona — poor customer service

billing system is very poor in four days they cannot reactivate the connection they do not have the detail of bill paid and there collection people is not picking mobile

Dear Subscriber,

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKAU0459 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care

Dear Subscriber,

This is a gentle reminder to follow-up on your concern listed on Aug 11, 2013. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKAU0459 in the subject line.

Regards,
Tikona Care

Since last two times your customer care executives told me a engineer will visit me, but no body came and i am still getting pathetic internet,

Still getting very poor speed. No resolution but always the complains are closed.

Dear Subscriber,

Please be assured that your concern listed Aug 11, 2013 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

how many days you requre to solve it? its 18th ...still getting worst internet...

Dear Mr. Sharma,

Greetings from Tikona.

With regards to your concern our team member spoke to you on August 17, 2013 and shared the expected time for resolution.

We appreciate your patience and kind support.

For any further issues/queries, you can reach us at http://forum.tikona.in

Regards,
Tikona Care

Still I am facing worst kind of Internet. Even this forum can not get me solution of the problem, I have been trying to have my connection corrected from customer care but, still poor internet. This forum is becoming ineffective in redressing problem to the consumer, Better i should complain to TRAI / or ministry of Information and Technology grievance forum, Very poor customer service, This is my last month with Tikona, I will scarp the connection .

Still facing bad internet complaining to customer care is of no use i guess tried 50 times in last month . But still facing problem, worst service from tikona.

Every body is saying i will get good internet after 24 hr since 11th this month still, very poor speed, very poor Internet

Tikona — Technician are unable to fix(not getting continuous access)

it has been 4 week now and engineers and unable to fix issue. the problem is my internet connection stops everyday for 12-14 hours due to this i am unable to work and suffering from heavy loss in my business.