[Resolved] Tikona Pune — Poor Service , disconnection request not actioned | |||
Hi , My tikona acc id is [protected] and started using Broadband connection since August. The connection speed was pathetic and inconsistent. I requested multiple times to customer care but of no use and so I requested for discconection. I called almost 10-12 times on customer care for disconnection but they said the system is down and they cannot take my request. I dropped an email to [protected]@tikona.in and nodal.[protected]@tikona.in but got no reply. I can still see my account as active. I have also paid all my previous bills on time. Let me know how can I expediate this and get my deposit refund. Ashutosh Was this information helpful? | |||
Nov 18, 2016 Complaint marked as Resolved Verified Support Nov 03, 2011 Tikona Digital Networks Customer Care's response "Hi Mr.AshutoshThank you for your mail, We have noted the details and the issue has been forwarded to the concerned department and would try to resolve this in 24- 48 business hours. Regards Tikona Services" | |||
 2 Comments | |||
Comments
It has been 27 days since you had promised resolution above. My account is still showing active and Tikona ppl have started calling me for bill payments. Please avoid Tikona.
Reply
Tikona Pune — internet and Wifi is not working from last 2 months
Shashank ChaturvediID: [protected]
Subject: Wi-Fi and internet connection is not working.
I am surprised to see that after approaching your customer care and Higher authorities in Tikona ,many a times no initiative has taken, Everything is taken care as if it is a routine incidence, that happens every now and then at TIKONA broadband Pune and Tikona don’t even bother to regret that to the customer, telephonic conversation bear no value to me.
Details of calls made to Customer care department.
Ticket No: 1-[protected]
Ticket no: 1-[protected]
Ticket no: 1-[protected]
It’s been more than 2 months, whatever might be the reason; no one has provided me any explanation for the same, neither any one has taken any initiated to solve my problem till now.
I had to lose three half day leaves and a lot of energy to get proper service but every time technical Engineer of tikona gives false commitment and never visited my place to solve my problem.
And I am not still clear WHY my Wi-Fi and internet connection is not working properly
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
68%
Complaints
5782
Pending
994
Resolved
3611
+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078