[Resolved]  Tikona — Reimbursement of amount

Address:

Central Delhi, Delhi

Hi Sir,

My tikona ID is [protected] in the name of Rajeev Bhardwaj. My connection was not working in the month of May 2012 for more than 12 days .At that time i called up the customer care , billing and technical support desk n number of times .i even asked them to remove my connection , the billing team at that time asked that for thye days the net was not working we need not pay the amount as we have not utilized the services and this was all due to non availability of resources at the service providers end . Now they again generated the complete bill and if being asked for the same they say that no such details are available with them .Now they have sent me the bill even of those days when the net was not working. When the last bill was generated the we called customer care and they said that u can make the payment after deducting the amount of 12 days and this time they have included the that amount also and made it up to Rs. 781.69 which is ridiculous. I 've asked them to retrieve the calls made by us however they deny to do so. Pls help me out of this painful scenario.



Regards
Rajeev Bhardwaj