[Resolved]  Tikona — sending legal notice even after account settled with ack. from them

i had disconnected the Tikona Wibro services after their poor service. The following are the proof for my disconnection, 1)Mail from tikona for no dues against my account 2)CPE removal acknowledgement letter 05-aug-2013 Tikona User Id - [protected] FROM TDN Services TO You From TDN Services To [protected]@yahoo.com Dear Mr. Selvam, Greetings from Tikona. This is with reference to your complaint on termination of your Tikona account. As per our conversation on 5th August 2013, We hereby inform that services for your Account ID.[protected] having Service ID [protected] has been terminated on 7/1/2013. We would like to inform you that the full and final settlement has been concluded, there is no dues are pending against your account. Please feel free to provide us any feedback on http://forum.tikona.in regarding our service. Regards, Tikona Care. ================================================================================...⇄ After which on[protected] i had received a legal notice from some mail id as below, ================================================================================...⇄ DEMAND NOTICE FROM Legalcolls TO You Show Details From Legalcolls To [protected]@yahoo.com DEMAND NOTICE FOR YOUR TIKONA SERVICE Date: 28TH August’ 2013 VIJAY S Sub: Your Tikona Service ID No [protected] & Billing Account Number[protected] Dear Customer, We wish to draw your kind attention to the following facts : That Tikona Digital Networks Pvt. Limited is a body corporate duly registered under the Companies Act, 1956, and in business of providing Internet services. That you have subscribed the internet Services being provided by us on the terms and conditions as laid down in the subscriber registration Form (SRF) which was duly read acknowledged and signed by you That in lieu of the internet services availed under this agreement and the devices provided to you, we have from time to time sent you bills for the same. In view of the non-payment of the bills, you have also been reminded through telephone calls and SMS messages to make payment of the bills sent to you. However, in spite of several such demands and reminders, you have failed and neglected to pay the amounts of outstanding bills aggregating to Rs. 2367. In accordance with the terms and conditions of the SRF, you were under an obligation inter-alia to make payment of periodic bills raised upon you in respect of services availed by you. However, in spite of the receipt of Statement o[censored]sage from us, you have grossly failed to make said payments. As per our computerized billing records you have used services up to .with your Last Session ending 6/22/2013. Your Outstanding amount upto the Last Usage Date is Rs. 2367considering applicable Charges only up to 6/22/2013. We will consider waiver of Rs 280. on your total Outstanding Rs. 2367, provided you make Payment of Rs. 2087 within 3 days of receipt of this letter In addition to above , you shall be required to pay Rs. 1500 in case you fail to return Modem along with all accessories to our authorized representative . Please refer to Para 23 of Terms and conditions of the subscription, an extract is appended below “In case of service discontinuation, the subscriber shall compulsorily return all the modems in working condition. In the event of subscriber not being able to deliver the modem to the company, for reasons attributable to their action/account, the modems would be assumed to be permanently undeliverable to any person including the company. In such an event, including a case where the modems are delivered by the subscriber in non-working conditions, the company would charge the subscriber 1500 per modem not returned or returned in non-working conditions towards penalty/damages for breach of the terms of service. This is applicable for all plans. Please note that the Modem provided by Tikona and installed in your premises is a wireless transmitter imported by the company under a license issued by WPC wing, Department of Telecom, Government of India. Possession of such equipment, under your ostensible charge, is prohibited under THE INDIAN WIRELESS TELEGRAPHY ACT 1933 ACT XVII OF 1933. You are requested to make immediate payment of Rs. 2087 and give you this notice, that if you fail to pay, the aforesaid sum thereon within 3 days we shall have no option, but to adopt appropriate recovery proceedings, inclusive of legal proceedings criminal as well as civil, against you at your entire risk as to costs and consequences. You can pay by Cheque / Demand Draft / Online by multiple ways, log on to http://www.tikona.in/bill-payment to choose the best option. You can write to us at our address given below or e-mail to [protected]@tikona.in or call at [protected] , [protected] and [protected] - CHETAN SHARMA after making requisite payment. NOTE:- PLEASE CONSIDER ABOVE NOTE TO AVOID ANY FURTHER ACTION ON SAME. Yours Sincerely (Authorised Signatory), ================================================================================...⇄ you can see from the above mail how they are cheating the ex-customers i)Mail id is legalcolls - see the spelling ii)there is no signature below - i don't know whom to file a case but i got one name mentioned with cell no. so that atleast against him i can file a case. [protected][protected][protected][protected][protected][protected][protected][pr...⇄ Sir, There are so many complaints against these guys but still there is no action against them. Is it enough that i make a complaint here or i will proceed with my lawyer to file a defamation case against them.