Tikona — Dead Service and Fake Response

Address:

South Delhi, Delhi

Sir,

This is Afzal Alam from Jeewan Nagar Ashram, New Delhi. Tikona ID: [protected] Subscribed plan ADCB499 on 18 Nov 2011,

While subscribing the plan I clearly told to sales guy that I am a share trader and I need dedicated speed to work. He said you will get the speed according to plan.

I was promissed to have 2mbps dedicated speed, when installation done I used to get only 1mbps speed and flactuating all the time,

I called many times to customer care but they said there is some problem with device and will get resolve with 48 hours. I thought lets continue my work whatever the speed is.

But on 28 of November my connection was stopped working, again I called to customer care they said your device is ok but there is problem in Our network which will be resolved in 48 hours, if not then an engineer will visit to your place to resolve the problem.

On 30th of November I checked my connection again but it was dead, so again I called to customer care they said we are working on your complaints, I am calling everyday to check the status of my complaints but still on 6th of December they are working on my complaints, I think 48 hours has not yet completed from 30th of November to 6th of December. I don't know which Planet's time Zone they are following on.

I have all the recordings of conversation between me and customer care, as well as I have emails which i sent to tikona care.

Kindly do the needfull as I have lost aound 20,000 Rs bacuse of not doing trade. Also I am mentaly tourcherd.

Regards.
Afzal.
New Delhi.