[Resolved]  Tikona — Technical Service

Address:

South Delhi, Delhi

In response to my previous complaint:
https://www.consumercomplaints.in/my-complaints.htmltikona-network-service-c765396.html

I got a few calls from Tikona 'Service' to help me in resolving the issue, which I really appreciate.

However, I would suggest the company to re-think about your on-site technicians. First of all they don't have the knowledge about the technical stuff, second they don't even care about the brand name (if there is any) about the company.

Let me reiterate the incident that just happened a few minutes ago. I received a call from your executive (Roshan - [protected]) and asked me about the issue. I explained the issue and told him to wait for 10 minutes to see if someone is there back at home, who can receive the technician and help him in resolving the issue.

So, I called him after 10 minutes to visit my home. His response, "Sir, Aaj nai ho payega. Main ghar pe hu and mera abb mann nai hai aane ka (Sir, it would not be possible today. I'm at home and I don't feel like working).

Seriously, What the F?

With representative like these, Tikona can never build its customer base. No doubt, customers do enroll for Tikona service, but the company is not able to retain the customers.

It's time to think and work on some turnarounds.

Username: [protected]