Tikona — Customer Service

Address:

Thane, Maharashtra

This is what I have emailed to Tikona Care as well: -


I Anant Prakash (User Name: [protected]) have been using Tikona for quite a time now.

The service is great however the reps at your customer service #[protected] are really disappointing. Day before yesterday I called to get my plan changed from 849 to 899 due to fluctuating speed issue. I was advised by the rep that I sure can change the plan however as per the companies policy I have to pay the plan difference amount of 50.00Rs, for which I agreed. Yesterday I made that 50.00Rs payment and called up again to activate my new plan. However to my surprise, I was informed that I have to pay some amount of 700+ Rs in order to get it activated. My bill is due next month hence, I don’t think that really makes any sense.

Due to this I asked for a Floor Supervisor named Rahul (best part they don’t even have EINs). Anyways I informed him my problem thinking that he should be able to comfort me and help me out, however he was really aggressive and bluntly stated that he cannot do anything in regards to that. I explained him that previously I changed my plan to 849 from 699 without paying my bill before the due date, but he had an answer for that as well. He stated that Company Policies have changed. Now shouldn’t I be aware of it???? I should leave all my work and keep myself educated about Tikona’s changing policies. I asked him that wasn’t the guy I spoke previously was aware of the change in company’s policy??? Why was I informed that by just paying 50.00Rs my plan will be changed??? For this, all he had to say was that “Sir, I am sorry that you were incorrectly informed”. Wow !!! This is amazing, you give false information to a customer, the supervisor comes online apologizes and things are over. There was no Empathy shown towards the customer. Come on!!! we too run business and would never want to lose even a single customer of ours however the way these guys treat customer seems they really don’t care (however called customer care).

This is really not acceptable. Customers today are well versed with their rights. Hope you guys are aware of Vodafone Issue when they tried to take their customer for granted. All we look for is a good product and a good, polite and comfortable service, which seems to be missing here.

The amount is not an Issue the Issue is honoring what was offered to the Customer. Also, a soothing and comforting voice can take away all the anger from an Irate customer but the way your customer care guys talk it feels more insulting.