[Resolved]  Tikona — Pathetic customer support

Address:

Thane, Maharashtra

Pls refer trail mails...

Inspite of chasing NODAL officers, my complain tstill remains unresolved...

Any one 2 help me here..?

[protected][protected][protected][protected][protected][protected]--
From: vaibhav barve ([protected]@hotmail.com)
Sent: 14 April 2010 17:54PM
To: nodal.[protected]@tikona.in; nagesh.[protected]@tikona.in
Cc: [protected]@tikona.in; vaibs (vaibhav.[protected]@tata-aig.com)

Dear Mr.Bhosale,

Pl let me knw whether my query will be attended or not, it's now too long time that i'm chasing TIKONA Engineers for resolution

A revert shall be appretiated as i'm not getting any revert from any one...

Dear Mr.Nagesh,
Request your intervene in the matter.

Regards,
Vaibhav Barve.
Mob. [protected].




From: nodal.[protected]@tikona.in
To: [protected]@hotmail.com
Date: Sat, 3 Apr 2010 21:28:56 +0530
Subject: RE: Poor Customer service

Dear Mr. Barve,

Inconvenience is regretted.

There seems to be a latency issue in your area. Your case has been assigned to our Advanced Technical team and our service engineer will update you with the resolution.

For further reference please refer to the new Nodal escalation docket number:[protected]

Thank you for your cooperation and requesting your patience.

Regards,
Vikas Bhosale
Nodal Officer, Mumbai

[protected][protected][protected][protected][protected]--------
From: vaibhav barve [mailto:[protected]@hotmail.com]
Sent: Thursday, April 01, 2010 10:28 PM
To: Nodal Mumbai
Cc: Customercare; Nagesh Prasad; vaibs
Subject: RE: Poor Customer service

Dear Mr.Bhosale,

Engineer from Tikona has visited & inspected the connection on 31/3/10 however he was unable to even open home page of TIKONA to chk speed test due to poor speed.

He agreed that there is some issue with backend & needs to refix tower loction in society.

He had informed that Mr.Anand shall take care of the same; but i've not yet got any update / timeframe for the same.

Request you please intervene.

Regards,
Vaibhav.
[protected][protected][protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@tikona.in
CC: nodal.[protected]@tikona.in; nagesh.[protected]@tikona.in; vaibhav.[protected]@tata-aig.com
Subject: Poor Customer service
Date: Tue, 23 Mar 2010 16:58:08 +0000

Dear Sir,

I'm new customer of TIKONA facing lots of problem due to some very poor customer service.

My user ID is [protected] & plan is unlimited 499. Plan was effective from MArch 4, 2010.

However after usage of first 2-3 days, there was some issue with signal & some low speed, also facing connectivity issues.

Hence i first rang toll free customer care number on 7th MArch 10 and they given me a complaint number and assuered that complaint will be resolved within 48 hrs.
But unfortunately 48 hrs never completed as i tried call center no every alternate day but every time fresh complaint number was given.

Details are as follows :
Complaint No. Dated
1_[protected] 7/3/2010
1_[protected] 9/3/2010
1_[protected] 11/3/2010

After weeks time i got frustrated & call up sales guy & he gave number of one engineer Mr.Anil who in return visited my residance for 1st time on 13/3/2010. After checking the system, he was convinced that there was some poor signal problem. Then he gave a Nano stn2. But as at that time he was not carrying cable reqd for fitment so he promised to visit next day i.e. on 14/3/2010.

After Mr.Anil's promise i thought problem may get resolved but i was wrong & problem was further increased.

Initially i was chassing only cal center no, but since 14th MArch i was chasing Mr.Anil (Cont - [protected]) as well requesting him to visit & complete necessary instalment. On every call Mr.Anil promised to visit in 1 - 2 hrs but he never turned up nor he called to inform that he may not able to come.

Finally today when i shouted on him, he send another engg for Nano stn fitment but poor problem got worst.

NO ENGINEER IS READY TO GIVE ANY DIRECT CONTACT NUMBER FOR ANY ASSISTANCE WHICH PLEASE NOTE.

Attached is the screenshot of speed test. Result is 40 KBPS.

Please advice me for Whom should i chase n expect some kind of solution.

Awaiting for some solution n positive revert.

Regards,
Vaibhav Barve.