[Resolved]  Tikona — They are still charging and sending me bills even though full and final settlement amount is paid

Address:

Pune, Maharashtra

I just want give summary of my experience of closing connection..still I am getting bills 1. I wanted to disconnect my services on or before 15th Aug 2013 so I called customer care in mid july and they said it just take 2-3 days to disconnect connection and as your billing date is 15th Aug you can call us on 12th Aug to disconnect your services. 2. I called on 12th Aug and they said it will be disconnected before 15th Aug.I also told that I am available for next 15 days on the mentioned address so please collect your equipment any time. I did call there representative who collects equipment and asked to collect it. He said yes but never turned up. 3.I again called before 15th Aug (request number 1-[protected]) and Tikona care confirmed it has been disconnected and no more charges will be applied hereafter. You will receive final bill in couple of days. I again made request over the same call that despite several calls your executive is not coming to collect equipment. They said they will inform them meanwhile I should also try again. I tried again no response from that executive 4. I received full and final payment e-mail on 21st Aug 347.00 RS. I tried paying this bill online on 5th Sept (payment ref number 1-[protected], 1-[protected] & 1-1A38SJ0)but due to system issues from tikona online system it did not go through. In mean time Tikona delhi recovery agent harassed on my india number like anything. I managed to pay final bill on 14th Sept (1-[protected]). They did not even waited for 15 days and amount is only 347 rs whilst I paid more than 12, 000 for using tikona services so far. 5. After paying full amount on 14th Sept I did mail tikona care (online request number 1-[protected]) that I paid full amount and please close my account now.I also told them I have made several calls to your executive but no one turn up picking equipment and I can't help now. 6. In the mean time Tikona generated two bills 1. 16th Aug to 15th Nov - 3313.25 (no usage, all rental (for the period 16th Aug to 15th Nov )and tax) 2. 16th Aug to 15th Nov - 4566.25 (this comes with arrears of 3315.25 +1500 penalty of termination +100 late payment) 7. I again sent another online request clarifying my case with online request (1-[protected]) but did not get any response. 8. I tried calling customer care explaining the case but they told bill has been generated and you have to pay. They take no responsibility of closing the connection and collecting equipment and keep on charging the amount (bill, penalty etc) and harassing customer. I did search on internet and I got loads of example for the same. Can someone help me on this?