[Resolved]  Tikona — Threatening & Misbehavior with Clients

Address:	Hyderabad, Andhra Pradesh
Website:	www.tikona.in

Today I got a call from Delhi, from a lady, who definitely needs some training in communication skill. She call on the behalf of Tikona and threatened me to filing a case for non-payment of Rs.1200. I was surprised. I have never seen such a FILTHY and UNETHICAL company like TIKONA. Pasting the mail conversation below... When I too the connection with all false commitments, they even did not give me a receipt!!

From: Udayan Bakshi <udayan.[protected]@ymail.com>
To: arjunarao.[protected]@tikonapartner.in
Cc: [protected]@nic.in; [protected]@tikona.in; [protected]@consumergrievance.com; kanna.[protected]@yahoo.in; arkatala.[protected]@tikonapartner.in
Sent: Wednesday, 18 January 2012 6:06 PM
Subject: Re: Fw: Receving the amount



Dear Mr Arjun / Customer care,

Isn't it sad on your company's part that till now after such repeated requests you have not disconnected your services. I suppose you are waiting for the monthly bills to be accumulated and the pressurize and harass the client.

Once again I request you to disconnect the unacceptable services. And if you want me to go legal/media/mass media I will do that in the next 48 hours, and you may check that online about your public advertisement on Facebook etc etc..

In case my query is not closed with in 48 hours as I said, in the first step I will go mass media..


--- On Fri, 30/12/11, Udayan Bakshi <udayan.[protected]@ymail.com> wrote:

From: Udayan Bakshi <udayan.[protected]@ymail.com>
Subject: Fw: Receving the amount
To: arjunarao.[protected]@tikonapartner.in
Cc: [protected]@nic.in, [protected]@tikona.in, [protected]@consumergrievance.com, kanna.[protected]@yahoo.in, arkatala.[protected]@tikonapartner.in
Date: Friday, 30 December, 2011, 11:32 AM



Dear Mr Arjun Rao,

Sending the mail once again but please make this very clear that I am not going to pay something for a wrong commitment done.

I have taken the connection, not to disconnect. But because of your poor services I am force to do that. If needed I can as well go to higher authority, if people from your department keep on annoying me.. Kindly take the connection out as I have opted for TATA Communication, which I believe is a standard service provider.


Yours Truly,

Udayan Bakshi (Mr.)
+[protected] /[protected]






--- On Wed, 21/12/11, Udayan Bakshi <udayan.[protected]@ymail.com> wrote:

From: Udayan Bakshi <udayan.[protected]@ymail.com>
Subject: Fw: Receving the amount
To: [protected]@tikona.in, [protected]@consumergrievance.com
Cc: kanna.[protected]@yahoo.in, arkatala.[protected]@tikonapartner.in
Date: Wednesday, 21 December, 2011, 7:51 PM



Dear Manager,

I received no reply no reply from your customer care department for my mail mentioned below but everyday I am getting calls from your customer care regarding payment of bills.

Its a real sorry state of affair for your company with regard to such pathetic services. Kindly disconnect your services with immediate effect and make sure your executives should not call me even once.

I guarantee you that your make no business from my circle in near future.


Have an astonishing day ahead!

Yours Truly,

Udayan Bakshi (Mr.)
+[protected] /[protected]






--- On Sun, 4/12/11, Udayan Bakshi <udayan.[protected]@ymail.com> wrote:

From: Udayan Bakshi <udayan.[protected]@ymail.com>
Subject: Fw: Receving the amount
To: [protected]@tikona.in
Cc: kanna.[protected]@yahoo.in, arkatala.[protected]@tikonapartner.in
Date: Sunday, 4 December, 2011, 12:14 PM

Also find the concerned manager's visiting card, who visited my place.

Kindly take action now and resolve the issue..





--- On Sun, 4/12/11, Udayan Bakshi <udayan.[protected]@ymail.com> wrote:

From: Udayan Bakshi <udayan.[protected]@ymail.com>
Subject: Fw: Receving the amount
To: [protected]@tikona.in
Cc: kanna.[protected]@yahoo.in, arkatala.[protected]@tikonapartner.in
Date: Sunday, 4 December, 2011, 11:16 AM

user id: [protected]

Dear Manager,

I am totally surprised to know the new story from your telecalling executive after I got the bill for the 1st month.

I pity your pathetic and unstructured services and I promise you I will go long with the customer forum and consumer court for this.

At the time of connection, the following was told to me:

1. Monthly net rental will be just Rs.449, which a person will come and collect.
2. Speed will be 2mbps till 3 gb and after that 256 kbps - unlimited.
3. If I pay (which I actually paid) Rs. 1100/-, I will not get a monthly rent for 2 months and installation is free

and NOW,when I call the customer care..

1. Said I have to pay Rs.329, in the first month and the scheme is not unlimited. And as I have crossed the limit, therefore I will be charged
2. Recurring charges are more than 600 and not 449 as was promised.
3. And I have pay if I want to enjoy the services.


I simply need an explation for the above mentioned case, else I would be forced to to the court and can also dilute your entire marketing efforts, through social networking and personally in my apartment and all the nearby apartments.

Kindly take this issue very seriously.


Yours Truly,

Udayan Bakshi (Mr.)
+[protected] /[protected]






--- On Mon, 7/11/11, arkatala.[protected]@tikonapartner.in <arkatala.[protected]@tikonapartner.in> wrote:

From: arkatala.[protected]@tikonapartner.in <arkatala.[protected]@tikonapartner.in>
Subject: Receving the amount
To: udayan.[protected]@ymail.com
Date: Monday, 7 November, 2011, 7:41 PM

Dear sir
We are reciving the amount of 1100 from you



Thanks&Regrads
A.srinavas
Area Manager
Tikona
[protected]


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CAN SOMETHING BE DONE!!