[Resolved]  Tikona — Tikona Cheating plans : Complaint Number [protected]

Address:

Ghaziabad, Uttar Pradesh

Hi Team ,

This Mahendra Kumar Sahoo, having tikona user ID [protected].

I got a new connection under the plan ADULQ512K from the agent name Ashok with registered mobile no [protected]. I have asked the sales man about the fais usage policy of the plan repeatedly . I was informed that the speed 512kbps will be there right from the first day of installation till the last day of plan completion.

So keeping this in mind I have consumed the 27GB in the first 15 days of my installation. Now the speed is now fluctuating with an average 0f 130 kbps.

When I have inquired for the same in the customer care what I came to know about the fair usage policy and all.

I just wanted to raise the concern that in the fair usage policy in the plan itself there is a row saying the fair usage details , but in the case of ADULQ512K not only there is any * mentioned in the side nor the fair usage row is their. This is clearly a cheat policy Tikona is providing. I think that the tikona sales person's are being trained to do so also ie not to disclose the hidden cheating policy details even if they are asked several times.

Please take the issue into consideration and resume my normal speed that I was promised. .
I have raised a complain regarding the same and the complain number is [protected]

I will be available on [protected]