Tikona — Tikona Connection Closed - Still I am Receiving the Bill and Shows Pending Bills

Hi Team,

I am using Tikona connection, and I have used for almost two years. I am using advance rental plan, and paying the rent in advance. In August 2012 I have paid the advance amount and on 5th September I have terminated the service as they don't have network coverage where I have shifted to new place.

Till June 2013, they are sending the bills and now I am receiving the call from recovery lawyer agent. I already contacted many times the customer care and explain my situation, at that time they agree that I don't have any pending bills.

They told me that you need to submit the tikona device back , so four month back I have returned that device to their team. Thank god, I have the device with me at that time.

According to me I don't have to pay anything .... and I always ask them that please explain me what amount I need to pay with the details. They are not able to do that. Two days ago they want to submit me that Device collection receipt...

Please help!!!!!!
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Dear Customer,

Kindly accept our apologies for the inconvenience faced by you. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJ055 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in.

Regards,
Tikona Care
Dear Customer,

Gentle Reminder
This is to follow-up on your concern listed on June 4, 2013. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKJ055 in the subject line.

Regards,
Tikona Care

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