[Resolved] Tikona — Tikona Nothing to say about their worst connection | |||
I am an existing customer([protected]) of Tikona broadband service. See How they treat their customers: For last 20 days the problem i am facing: 1. Every day I think every half an hour net is getting automatically disconnected. 2. After 6 pm i can hardly work on internet because of speed. and the speed sometime 80 kbps Though I am paying 1200/- every month. 3. I complained many times but only i received one nice complain number and "The problem will be resolved in 24 hours.Our technicians are working" 4. The worst part is Last Sunday there was no internet connection for more than 24 hours. 5. I even sent mail to Mr. Nair and customer care but no one ever took any action. I am still in the same position as it was and every day they are adding some more problem and telling their technicians are working. God knows what the work means for them??? My question to Mr. Nair what does works mean for Him and also will he pay me back for these 20 days?? Was this information helpful? | |||
Dec 8, 2016 Complaint marked as Resolved Verified Support Sep 01, 2012 Tikona Digital Networks Customer Care's response Dear customer, We thank you for your mail. We have saved your details in our database, and forwarded them along with your grievance to the concerned Department. At Tikona Services, we try our utmost to keep our customers satisfied. After all you are the reason and the very purpose of our existence. Please be patient and help us serve you better. Thank You, Tikona Services Verified Support Sep 07, 2012 Tikona Digital Networks Customer Care's response Dear Mr. Mondal, Thank you for bringing this to our notice. Our team has gone through the details, and as per their update our technical team on connectivity issue raised by you and the follow up is on priority. With this we assure you that the technical issue will be resolved at the earliest. Please feel free to contact us on[protected] to provide us any feedback regarding our service our Customer Care associate will be glad to assist you" Regards, Tikona services. Verified Support Dec 24, 2012 Tikona Digital Networks Customer Care's response Dear Mr. Mondal, Thank you for bringing this to our notice. As per current update we had tried to called you on registered mobile number [protected], however there was no responding from your side. Your technical complaint has been resolved and you are able to avail uninterrupted services. Please feel free to contact us on[protected] to provide us any feedback regarding our service our Customer Care associate will be glad to assist you" Regards, Tikona Services. | |||
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